By Matthew Sorrentino on October 5, 2026 Verified by Google

cancelled all of my services bc their prices are ridiculous, was told to bring all my equipment in to the store. less than 2 days later i reconsidered using the security service and went back to the store, they already got rid of all my equipment and no one bothered to tell me during cancellation and turning in the equip that i had paid for it and it was mine, now they want to charge me an additional $200 for a security tablet and $99 service fee to turn it back on. FIND SOMEONE ELSE FOR WIFI, CABLE AND SECURITY THIS COMPANY WILL SCREW YOU

By Victoria Aguilera on September 19, 2026 Verified by Google

I wish I could give more than 5 stars! I met Francisco, and ever since, I won't go to the store unless he's there! He is a wonderful person, always kind, patient, and willing to help. He takes the time to answer all my questions and makes every visit a great experience. I wish there were more people like him in customer service! His dedication and genuine kindness truly make a difference. Thank you for your exceptional service, Francisco! ❤

By Rochelle Valencia on June 30, 2026 Verified by Google

I had good experience with them today. I came to pick up my wifi gadget and eventually finished doing my mobile plan as well. I was also able to pick up my device and needed not wait for it to be delivered. Iris was very accommodating with my queries and request. She is very friendly and helpful. This is my first time trying Xfinity. Hoping I will be impressed with their data and internet services.

By Mariana Juarez on May 22, 2026 Verified by Google

I just left this location, and the level of unprofessionalism displayed by the staff was completely unacceptable and needs immediate review by management. The employees were rude, disrespectful, inattentive, and showed a shocking lack of concern for customers. They avoided making eye contact, sat around whispering and laughing with each other about customer issues, and acted as if helping people was an inconvenience.
One employee in particular completely ignored an elderly man who was clearly in need of assistance. Instead of helping him, he continued typing on his computer, texting on his phone, and wearing AirPods the entire time. He showed absolutely no urgency, compassion, or professionalism.
The employee listed as “GJZ” on my receipt also behaved unprofessionally by continuously whispering to coworkers, laughing during customer interactions, and failing to communicate clearly or respectfully.
To make matters worse, another older woman entered the location and was not acknowledged whatsoever. The male employee continued staring at his computer and phone without even greeting or offering assistance to her.
This location is being run with a complete disregard for customer service and professionalism. Management seriously needs to assess the conduct, accountability, and overall employment of the staff working here. Elderly customers especially deserve patience, respect, and proper assistance — none of which were provided today. Absolutely horrible experience.

By Angelica Varriano on May 8, 2026 Verified by Google

I recently purchased a new home and was forced to choose between Xfinity and another internet provider in my area. I chose Xfinity thinking a well known company would be professional and honest in their dealings. From the day I met a tech at my home I was met with disappointment. I ordered a wifi extender and was told he did not have the correct equipment to finish installing all my ordered equipment . I was told I had to go to a store to pick it up.

When I logged in to pay my bill the chat representative starts asking me a bunch of questions about my phone bill etc. He offers me to switch services saying that they use all the same towers as VZW and that Ill pay less on my monthly phone bills. I declined initially as I said I didn’t think it would work. The sales rep on chat then tells me theres a promotion they are doing to have me switch, PAYOFF MY VZW PHONE, and pay $75 per month for service.
I spend the next 3 hours getting my service switched thinking all is well.

Fast forward a month and I get a bill from VZW for my phone. I call Xfinity customer service who confirms with me theres was a promotion but it ended just the day prior there’s nothing he can do and tells me I have to go to a local office to resolve.

I drive to this location and speak to a rep who tells me the chat salesman I spoke to was probably lying or intentionally misleading me to switch services and that there is nothing they can do since they don’t handle online transactions.

Thats right a $91 Billion company will lie and be deceptive to you to gain your service. Also the wifi extenders I ordered and were billed for weren’t at the store and I likely don’t need them. Had I not locked into a 5 yr contract Id drop these people so fast my head would spin. Stay away from this company and avoid sales pitches at all costs they don’t follow through on anything they say.