By J S K on May 12, 2026 Verified by Google Access Storage - Ottawa St. Laurent

Great Experience sorry about the misunderstanding I never meant to destroy the front gate ? 👍😓

Write a Comment

By Amanda Spink on March 22, 2026 Verified by Google Access Storage - Ottawa St. Laurent

Easy to apply and set up online. Smooth flow once tie initial phone intake has been completed. Access to the storage area was a cinch as was the locker itself which was very clean. Kate was great, and the initial person I spoke with was quite amusing :)

Write a Comment

By Emma Sampson on February 15, 2026 Verified by Google Access Storage - Ottawa St. Laurent

Kate helped me get checked into the unit I rented virtually and was super helpful. From the moment she called I could tell there was a smile on her face. She answered all of my questions with joy and compassion and talked me through all of the steps. Very pleased with my experience so far!

Write a Comment

By Brian Fournier on January 23, 2026 Verified by Google Access Storage - Ottawa St. Laurent

Young lady in the office was awesome, she explained everything, rules and such, made everything simply to understand, very polite, easy to work with...update jan 2026, staff is still amazing, I needed to get a larger unit and they made the process so easy and simple... I am glad I chose them... update Jan 2026, now that I have the larger unit I was able to combine the smaller unit into the larger one and the process of returning the smaller unit was easy, I made sure it was empty and clean and the ladies at the office provided me a detailed reciept for the use of the smaller unit. The storage grounds are very clean, staff is very well organized and knowledgeable, very helpful and always a pleasure to talk to and do business with... if you need a storage unit short term or longterm, check out Access Storage on Gladwin Cr. I am very pleased I did.

Write a Comment

By Jonathan Kollar on October 24, 2025 Verified by Google Access Storage - Ottawa St. Laurent

Competitive prices and excellent promotional prices. Clean and secure locations with easy access. I've had multiple units at different locations over the years and the staff at Gladwin crescent Ottawa have been the most helpful and personable during tough financial times. Thanks!

Write a Comment

By Suzanne on October 21, 2025 Verified by Google Access Storage - Ottawa St. Laurent

I left my stuff in storage for over 2 years. It was initially put in there for a reno and just stayed. Over time I became concerened that some of the stuff would be damaged because the storage is not climate controlled. But I was pleasantly surprised when we opened the door and there was no odor and no damage so it was better than I expected. Nothing was damaged by being left in storage. The movers said there saw minor mouse traffic but no nesting and neither did I. As well, Access Storage has a moving side to the business and after my foot dragging because of the horror stories about movers, I gave Access Storage a call and they put me onto Move Buddy. Within a week all of the contents of a 10x20 storage locker were safely back in my house for a very reasonable price. I wish I had thought of asking that about movers earlier. The only reason didnt give 5 stars is that the price rose substantially over the time the locker was rented and the only way to doing anything that was to bargain or use coupons. I didnt want to do either. Overall, it was a good experience. I would recommend Access Storage

Write a Comment

By Heather Boland on October 10, 2025 Verified by Google Access Storage - Ottawa St. Laurent

Excellent service and facility! I love the 24 hours access. It was helpful for coordinating a long distance move with multiple deliveries arriving before I could move into my new place.

Write a Comment

By hossein ali ray on September 19, 2025 Verified by Google Access Storage - Ottawa St. Laurent

I wish I can give them more star . Very easy to access . Anytime , no issues during my contract . Even one time after working hour my code wasn’t work I called emergency service 24/7 , they help me to have an access very fast .
Employees they’re amazing and they very positive persons . If I need , in the future I’ll go with them again and I recommend them to anyone needs storage . Thanks

Write a Comment

By Linda Tomlinson-Seebach on September 12, 2025 Verified by Google Access Storage - Ottawa St. Laurent

This is my 2nd great experience with Access Storage! Staff was friendly, helpful, gave us all the information we needed. This is an amazing company where you can literally access free storage for four weeks. I would recommend this company to everyone. Very easy to deal with, great coverage for your items, easy access to your unit. What else can I say other than there is only one storage company I will use and that is Access Storage. You will have a great experience too - if you follow their directions/instructions!

Write a Comment

By james robertson on September 4, 2025 Verified by Google Access Storage - Ottawa St. Laurent

For me the location was perfect, clean safe.
The front office staff were always happy and helpful, I had a grate experience here.

I would recommend and will be renting again in the future.

I was surprised this location is nearly 100% rented.
Book or plan your rental a bit in advance.

Write a Comment

By Yara on June 23, 2025 Verified by Google Access Storage - Ottawa St. Laurent

The storage facility is exceptionally clean, well-maintained, and highly secure. Brianna took the time to clearly explain all the security features, policies, pricing, and rules during my initial visit, which makes the entire experience smooth and stress-free as a first-time user. The ease of access to the unit, along with the outstanding customer service provided by the staff, makes this facility an excellent choice. I highly recommend it.

Write a Comment

By Irina Bur on April 27, 2025 Verified by Google Access Storage - Ottawa St. Laurent

This was my first experience dealing with a storage facility, and Brianna at Access Storage made it absolutely seamless. She navigated me through the entire process with incredible patience and care. Brianna is professional, friendly, and truly goes above and beyond to help. I couldn’t have asked for a better introduction to storage services—she’s fantastic!
Her attention to detail and genuine care for customers truly set her apart. I highly recommend working with her—you’ll be in excellent hands!
Thank you, Brianna and Access Storage!

Write a Comment

By sam amri on February 17, 2025 Verified by Google Access Storage - Ottawa St. Laurent

Great experience renting a storage unit here, I absolutely love it!
The process was quick and straightforward, and the facility is super clean and secure. The staff is friendly and always available to assist, especially the lady I worked with (Briana).
Definitely a five-star service!

Write a Comment

By Alex Hawke on January 28, 2025 Verified by Google Access Storage - Ottawa St. Laurent

Great customer service. Friendly and informative staff. Will rent from them again

Write a Comment

By Sharon Powell on January 28, 2025 Verified by Google Access Storage - Ottawa St. Laurent

Excellent customer service from Brianna, answered all of my questions; explained pricing & policies clearly & politely. The units are easy to access and well kept. Great place to store my extra things as I downsize!

Write a Comment

By Amy Charbonneau on January 23, 2025 Verified by Google Access Storage - Ottawa St. Laurent

Great location and units. Customer service is excellent, especially Brianna Powell! She was so helpful and informative with all my questions. She made me feel totally at ease and was a joy to work with. Highly recommend!

Write a Comment

By Karen LeBlanc on November 24, 2024 Verified by Google Access Storage - Ottawa St. Laurent

Very professional and a well run business. Staff go out of their way to manage expectations and ensure you understand the process etc. We wound up keeping our stuff in storage longer than anticipated but staff communicated regularly and expectations were always clear. We definitely would use them again if needed!

Write a Comment

By Eduardo M on November 12, 2024 Verified by Google Access Storage - Ottawa St. Laurent

Great customer service! The people at the St Laurent location were very helpful and informative. Got a good deal and service was on point. Would recommend 100 percent

Write a Comment

By Rob Brien on October 29, 2024 Verified by Google Access Storage - Ottawa St. Laurent

Very good experience at this location. Would've given 5 stars except for the fact that the outside light over my unit was out for a several weeks and I had some difficulty opening the door with the thick layer of frozen snow sealing the bottom of the door at certain times during the winter- but a small shovel and some physical effort allowed me to get the door freed- not that I went to the locker that often during the harshest months of winter. The staff is very friendly and accommodating here, payments were easy to make, no problem with security. Also liked the ease of pulling right up to your locker door to load and unload. MUCH faster and easier than Dymon (and half the price), without having to load and then drag stuff onto a dolly and go down winding corridors/and or an elevator before getting back to load your stuff into your car parked in a bay. Hopefully I won't need self storage again (household flood last year), or for a while, but if I do, I will return to this convenient location.

Write a Comment

By Cyndel Thomson on October 17, 2024 Verified by Google Access Storage - Ottawa St. Laurent

Had a decent experience. They made getting the unit easy and didn’t give me any issues when I decided I didn’t need it anymore either.

Write a Comment

By Gerald Thornton on October 5, 2024 Verified by Google Access Storage - Ottawa St. Laurent

I've been a customer of Access for approximately 2 months and I've never better customer service than the service provided by Shah from the Gladwin Crescent location. He is a great communicator, honest and his follow up is absolutely amazing. A Trainer position for new hires would be a great fit for Shah and Access in general. I hope I'm not speaking out of turn. Great work Shah!!

Write a Comment

By Courtney Williams on August 12, 2024 Verified by Google Access Storage - Ottawa St. Laurent

I had very positive experiences with my storage spot easy access and support when needed

Write a Comment

By jianjun ma on August 2, 2024 Verified by Google Access Storage - Ottawa St. Laurent

I accidentally came to the wrong location , but thanks to Brianna, I was able to get to home safely. She is as helpful and friendly as one can get.

Write a Comment

By Karen LeBlanc on July 9, 2024 Verified by Google Access Storage - Ottawa St. Laurent

Very professional. Staff go out of their way to manage expectations and ensure you understand the process etc.

Write a Comment

By Raven Ashlee on July 5, 2024 Verified by Google Access Storage - Ottawa St. Laurent

Brianna is brilliant and kind! I have never fallen so in love with someone over the phone before.

I was in a rough spot and needed a storage unit as soon as possible and she walked me through every step with the patience of a saint!

Unfortunately, days later as the clouds continued to loom over me, I had to adjust my storage move-in date to several weeks out.

I am so grateful for Brianna's quick thinking and thanks to that I now have one less thing to worry about.

I would recommend this location to anyone!

Write a Comment