By Nikia Phillips on March 9, 2023 Verified by Guest

I am a Diamond Member. Unfortunately, I went into this particular store on March 6th, 2023 and I purchased the GiGi Starter Wax Kit. Today, March 8th, 2023, I opened the kit to use it for the 1st time. However, when I opened it the top was cracked and the seal wasn't on the wax container. This adds up to a few issues and they are as follows:
1.) sanitary issues
2.) they're accepting returns without properly inspecting them
and then contacted the store. First, I spoke with a female employee whom I identified herself as an RSM. Second, I was transferred to a supposed General Manager. It was her lack professionalism that was a SHOCK to me and the fact that a customer is bringing this discrepancy to you and your nonchalant behavior is unacceptable. I will absolutely NOT be shopping at this store every again and I may cut ULTA off and go back to Sephora. Once enough patrons are pissed off your store will have no choice but to close, as you're definitely not untouchable.

By Nikia Phillips on March 9, 2023 Verified by Guest

I am a Diamond Member. Unfortunately, I went into this particular store on March 6th, 2023 and I purchased the GiGi Starter Wax Kit. Today, March 8th, 2023, I opened the kit to use it for the 1st time. However, when I opened it the top was cracked and the seal wasn't on the wax container. This adds up to a few issues and they are as follows:
1.) sanitary issues
2.) they're accepting returns without properly inspecting them
and then contacted the store. First, I spoke with a female employee whom I identified herself as an RSM. Second, I was transferred to a supposed General Manager. It was her lack professionalism that was a SHOCK to me and the fact that a customer is bringing this discrepancy to you and your nonchalant behavior is unacceptable. I will absolutely NOT be shopping at this store every again and I may cut ULTA off and go back to Sephora. Once enough patrons are pissed off your store will have no choice but to close, as you're definitely not untouchable.