By Gabi Lane on August 30, 2026 Verified by Google

The steak at this location is consistently very dry and hard to eat. The kitchen always seems to be short-staffed, which makes the whole place feel pretty chaotic. Every time I’ve gone, the management doesn’t seem very involved. The floors are messy, and I’ve seen one person working the entire front while managers just stand around watching and having side conversations instead of helping.

It’s frustrating because it seems like the staff is doing their best, but there doesn’t seem to be much support or organization from management. Hopefully things improve because the overall experience at this location has been disappointing.

By Chris Rasberry on August 20, 2026 Verified by Google

5-6 people working in the back while only one employee serving customers. She was prioritizing probably 4-5 online orders while we watched and waited but then a line of customers in store backed up to the door. Manager guy finally started helping after I said something to him. Tables were a mess, not sure where all those customers were going to eat. They were out of a lot of drinks. Seemed like no one cared and manager certainly didn’t take pride in his store. Only person who seemed to give a hoot about doing a good job was the single line worker. To bad. She probably already quit.

By Sofia Slack on July 4, 2026 Verified by Google

Des was so kind and helpful yesterday when I went in and had trouble with my order. I was so indecisive because of my allergies but des made sure I would enjoy my food without any worry! Good work :)

By Bianca Smith on March 9, 2026 Verified by Google

Savannnah was very friendly and welcoming as soon as I walked in. She took my order carefully and made sure everything was exactly how I wanted it. Savannah worked quickly but still stayed positive and kind to everyone in line. You can tell she cares about her job and about giving customers good service. Employees like Savannah make the restaurant a better place, and she definitely deserves recognition for her hard work.

By JD Davis on October 29, 2023 Verified by Google

I don’t write many reviews but I would not doing my part if I did not fill in people who frequent Chipotle. I am a routine customer of Chipotle in the central Texas area. I walked into this Chipotle in San Marcos on LBJ and first noticed how dirty the restaurant was. I went to the line to order my bowl and the first words out of some young worker was we are out of steak. I normally order steak then I decided to go with chicken which looked disgusting. I asked if they had steak on the to go line in which she retrieved some. I finished ordering my bowl and asked for chips which they stated we are out. I asked when they would have some ready and they stated not this evening. I was there at 4 pm. After I paid for my meal which was a mistake I went to retrieve my drink and utensils. I noticed this area was disgusting as well and they had no forks. I asked the cashier for a fork and she rolled her eyes at me and gave me a fork. I told her the restaurant was in need of cleaning and she replied I can not leave my position. A few minutes later a young lady started refilling the utensils and I asked if she was the manager which she replied, “yes.” I told her the restaurant was disgusting and she asked me what did I mean. I pointed out a few things in which she stated thanks! I then threw my food in the trash and left. I can only imagine how much they don’t clean the cooking and prep area. Pretty sad. This place is disgusting! I recommend not even letting your dog eat here. Look at photos and make your own mind up! Get it together!