By Jenn Foster on April 28, 2025 Verified by Google

We were referred to this location due to the equipment being present here. Right off the bat, Conner James greeted us with a smile and went out of his way to help! He even called the manager, Tony Wesselhoft, to help us with our credit application. They worked together to make sure we got the right equipment, at the right price and in time for our job! Highly recommend!

By Arturas Dapkus on August 16, 2022 Verified by Google

Rented a BixTex 20k lbs trailer to haul some heavy equipment. After loading it up, on highway all sudden trailer started valiantly shake and imediatelly tire blew. Managed to safely slow down move over to the shoulder and stop.
One rear axle tire blew, the other tire on same axle was almost flat.
Called united, texted them location, tire size..... asked for confirmation of receiving it have not heard back for hours.
It was quite late, but found tire shop that was still open, unloaded trailer and headed there right before closing.
Tire shop said you have one 14Ply tire and 3 regular E load tires (@80 PSI max load is only 3200lbs) . According to shop this type of trailer should have at least least 14 or 16 ply heavy load tires. The tire that was almost flat was out of round and cord wires sticking out from inside, clear sign of internal damage. 2 brand new tires later, loaded up and headed back home.
Next day at rental office. Told about having to replace 2 new tires on trailer. Tires are customers responsibility. I understand, but you renting 20k lbs trailer that has inadequate load tires, it can barely hold half the trailer load rating. Even showed them pictures of internal tire failure. Answer still the same tires are customers responsibility. Company does not cover them. Not even a hint of OMG, we will look into it and make sure it does happen to another renter.
We spend hours dealing with this. Had to leave expensive piece of equipment on side of road in the middle of nowhere. Not to mention 2 new tires were 5 times more expensive than rental itself. At the end it is what it is.
But the share ignorance for safety and renting equipment with improper tire ratings and then just brushing it off like it's customers problem, I find unbelievable and unacceptable.

By Anthony Turner on December 23, 2021 Verified by Google

Very unorganized billing and unwilling to pay for their mistakes. They sent me a broken piece of equipment and it sat on my job for over a month! Machine was never ran and the proof is on their own invoice. I called several times and was promised it would be handled. A year later I get a letter from a law firm. CROOKS!

By Roger Ramstack on April 8, 2021 Verified by Google

Corey provided great info and customer service. My rental experience was 5 stars from start to finish. I'll have other rental needs and will try Cory at the Marietta branch first.

By Lauren Bradford on January 8, 2018 Verified by Google

The sales rep did not know much about the equipment that he sold us. Once the lift arrived to the job site there was a leak which was unacceptable since this equipment was to be used on the interior of someones home. We were also provided no assistance on how to get equipment into the job site. When I decided to call this rental off less than an hour after we received it they were very unhelpful. They took almost a week before picking up the device that was sitting at our customers residence leaking on their garage floor. Once they finally picked up the device I received an invoice for the full amount of delivery and rental. I was shocked so I spoke with my sales rep and he said he would speak to someone about reducing the invoice. It took over two months before I was notified that they were going to drop my invoice by a small amount. Beware of this company they have a lack of knowledge and they could care less about resolving customer issues. I would use a more reliable well known company before them.