By Mohammed Feroz Khan on September 1, 2026 Verified by Google

I had a very disappointing experience with Hailey at U-Haul who's working at reception

I booked a storage unit online, and during the booking process, there was no clear information indicating that there would be a duct inside the storage unit. Because of this duct, the actual usable space in my storage unit is smaller than I expected.

When I raised my concern, Hailey did not handle the situation professionally. She did not seem to have proper knowledge of how to approach or communicate with a customer. Instead of calmly listening and trying to explain the situation, she raised her voice in front of other customers, which made me feel embarrassed and humiliated.

I explained that nothing during the online booking process mentioned the duct or that it would reduce the usable space in the unit. However, I was told that nothing could be done. I was offered an upgrade, but only if I paid additional money.

What was even more disappointing was that I was given a paper and told to email the manager, Vanessa. Haley also told me that Vanessa would likely say the same thing and that it was basically my mistake.

I believe customers deserve to be treated with respect and professionalism. Raising your voice at a customer in front of other customers and making them feel humiliated is not acceptable customer service.

I hope management reviews this situation, improves communication regarding storage unit details during online booking, and provides proper customer service training on how to approach and deal with customers respectfully.

By Ali Abbas on July 30, 2026 Verified by Google

My truck wasn’t ready- no discount offered as stated on the website, just kept telling me to wait outside for a mechanic that never came.

I waited for 15 minutes and it was a complete waste of time. Now I have to rent off a friend to get the move done at 6pm on a work night.

Was only refunded my reservation, and not even the $11 booking done online. Reciepts of everything on my bank app.

U-Haul is a good service, but if I could give the Milton location a 0 star I would. Go to any other location, or come way ahead of your booking.

By trudi donaldson on June 23, 2026 Verified by Google

Both of the service providers at this location on Dunday June 21st were exceptional. They were kind, courteous and quick considering I had a very bad morning at a different location. I highly recommend THIS BRANCH

By Wes on April 8, 2026 Verified by Google

I have been dealing with this location for multiple trailer rentals and storage rental for several months and I can say that I have had an amazing customer experience with this entire team. I've dealt with multiple individuals and each one has shown me time and patience. Don't forget these are people, if your having a bad day that is not their fault, they are doing a job and they do it well.

The facilities are also very clean and maintained as expected. They have great staff all around from my experience.

Be polite and respectful, and I am sure you will get 5 star service.

By Syed Inam on March 8, 2026 Verified by Google

Some of the people were so good specially Zachary and Venessa other than these nice people to whom I met was so rude. Though facility was good, nice and clean maintained well but i will not recommend any one over there.

My special thanks to Zachary and Venessa. I really appreciate both of you, May be you learned good behaviour from your Parents.