By Jay Goldenheart on March 10, 2026 Verified by Google

They are fraud,
They took my money without booking my ticket and lead me to believe I was booked,
When i called the airline Copa they told me nothing was booked.
They took my money and didn't book anything.

By Ruaridh Watson on February 2, 2026 Verified by Google

Excellent service from Amina in relation to a previous PO along with quick production of new codes for my organisation!

By Nathaniel Davidson on August 1, 2025 Verified by Google

I would urge everyone to think carefully about using the app, I got charged twice for the same travel and despite complaining and asking for my money back, they refused and offered me credit towards a next purchase. Which I do not want as i don't wish to use their services. They have no way of contacting them over the phone, and are not very helpful over email. No doubt they will reply to this and blame me. I went into the Sheffield interchange told them what had happened showed them they agreed with me. They said to contact them over email and they would be able to sort it out.

By ALI M REZAE on July 26, 2024 Verified by Google

Best customer service 👏👌. 3 days ago I lost my annual bus pass in my wallet with all my other documents, and just by sending an email ,in less than 48 hours, they sent me a new card. With my rest of purchase. I really appreciate all the Travelmaster staff.
My satisfaction is 100%
Kind regards

By steven wright on May 15, 2023 Verified by Google

Great customer service. Daughter had her purse stolen, including her bus pass which had almost 2 weeks credit on it. A quick phone call had the pass cancelled & a follow up email showing the purchase details for the pass got her a discount code to use on her next purchase to cover the remaining unused days off the old card.
Very helpful & friendly