By Drew Malcolm on August 28, 2026 Verified by Google

Attempted to get an estimate to install AC in our home. An appointment time window was scheduled for them to visit, and they no-showed. When I called to ask why they didn't show up, an excuse was given but no apology, and was told they were unavailable to reschedule for 2+ weeks. Wasted half a day, and had to re-arrange my own schedule to be there, but at least I know they are not considerate. Will find another HVAC company that is.

By Sherry Zwick on August 6, 2026 Verified by Google

I had R&B install a heat pump this summer and they were very professional and cleaned up after the work was all done. Chris and Cullen did a great job.

By Linda Zou on July 10, 2026 Verified by Google

Before the visit, I provided another HVAC company’s inspection results confirming that the furnace wiring, thermostat wiring, and A/C connections were working properly. I also provided detailed information showing that the contactor was the likely cause of the problem.

In the end, the technician replaced the failed contactor, a part costing only about $64, and the system was fixed. However, because approximately three hours of labour were charged, the final bill was over $670.

I understand the need for independent diagnosis, but I was disappointed that the information I provided in advance did not appear to reduce the diagnostic time. When I asked for a general breakdown of the labour charges, I was told that providing those details would result in additional charges.

Based on my experience, I regret choosing this company and would not recommend it.

By Nicholas Agaman on June 2, 2026 Verified by Google

They were quite kind for a plumber, however they lied about when they came to do their work, and they wasted lots of time. For example they had no pvc on hand and spent an hour going getting a couple pieces of pipe, while charging 200$ an hour. (They initially said 150.) Also any pipe prepared for them and any pieces replaced were immediately removed without prior consent , and we had to ask our parts back. All in all 2 hours of actual plumbing work was stretched into four hours, asking shy of one grand for two quick pump replacements. (Mind you, the pumps were purchased separately and prepared for installation, this is purely the cost of labour ). Surely this kind of scamming is not a symptom of a single professional but rather a fully fledged cancer that prevails in the plumbing profession and this institution in particular.

By Diane Mooney on May 6, 2026 Verified by Google

Heat pump Installation by R&B: We had a great experience with this company from start to finish. They were very thorough in assessing the exact cooling requirements based on the size and layout of our home, which gave us confidence that we were getting the right solution. They provided quotes for different indoor units so that we could compare and choose what would work best for us. The installation was scheduled promptly. The time line for the work was completed on time. The crew, Malcolm and Hesam were outstanding … professional, detail oriented and respectful of our space. They also worked to best meet the strata needs that were outlined to them. The work was done carefully and everything was kept clean throughout the process. I couldn’t recommend this team highly enough!