By jaycemc on July 6, 2017 Verified by Email

Two words if you are considering Carpet Emporium; "STAY AWAY".
Unaccountable, do not stand behind their products or services, appalling customer service. Four weeks in and we are still dealing with a botched back splash install on our $80,000 kitchen renovation.

Update to this issue; July 4, 2017 (7 weeks in).
Carpet Emporium has decided not to complete the job or fix the numerous issues with our back-splash. Basically they are walking away and leaving us with a disastrous back-splash installation in our kitchen. Incredibly unprofessional. My guess is that they realized the back-splash needs to come down in order to fix all of the outstanding issues, and they are not prepared to do that, nor do they have the expertise. So we are now faced with paying additional money to someone else to take it down and re-install the back-splash. A very sad situation, and both myself and wife are devastated over this. Carpet Emporium apparently did not appreciate this review; so instead of stepping up and offering some options to have this issue go away, they are dropping out. My only hope is that this review will be noticed by other potential customers when making their installation decisions and take their business to a more reputable company who actually have a passion for what they offer, because Carpet Emporium does not.

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By Amethyst Scorpion on June 5, 2015 Verified by Guest

Purchased flooring for our whole house. All the installers were great. We had one cracked hardwood board and they came and fixed it the day after we called. Floors look beautiful

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By spud on April 25, 2015 Verified by Email

BEWARE : Stay away from carpet emporium. If they don't get the job done correctly forget about them coming back. They don't return calls and don't give a dam as long as they have your money.

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By Catherine Karasz Anderson Haddock on December 17, 2014 Verified by Guest

Gary was our salesperson. Too smarmy, too pushy, using scare tactics to secure our purchase, he should be selling used cars. This was our second installation by the same company/installer. I personally removed all of the baseboards and internet cables, took off closet doors. We have three 'swag' lights from ceiling. This Dumb.A> decided to try and hang the cables that were on the ground up on the ceiling hooks and the whole thing fell down. Plaster ceiling. What has happened to , sorry I will tell the store and they will call you, a) offer to try and fix it , b) offer to send someone who knows something about drywall/plaster repair,c) see if the store can offer a credit from the cost of carpet and install or wait for it...to offer an apology

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By TerryCap on November 7, 2013 Verified by Email

The staff at Carpet Emporium were a pleasure to deal with. We dealt with Carlo who was knowledgeable, pleasant and extremely helpful in helping us choose the right carpet. Due to issues with other contractors we had to delay our install twice. The staff was extremely accommodating and rescheduled without any difficulties. The install was completed this week and I am thrilled with the end product. They even provided a few "extras" at no additional cost. I will definitely recommend Carpet Emporium to anyone looking to purchase new flooring....thanks and keep up the good work!

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By Maroon Frog on March 5, 2013 Verified by Guest

This is our second time using Carpet Emporium and highly recommend them. I had two people at work refer me to them when I asked around about where to get flooring. We've had them install carpet, linoleum and laminate and all were well done.

The sales staff was great and they were very responsive to our questions.

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By Crimson Basilisk on June 28, 2011 Verified by Guest

I had a great experience at Carpet Emporium. The salesman was friendly and the prices were better than the competition's. I had laminate done and the installer was quick, tidy, and professional. I definitely recommend carpet emporium

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By Coral Greyhound on June 28, 2011 Verified by Guest

I had a great experience at Carpet Emporium. The salesman was friendly and the prices were better than the competition's. I had laminate done and the installer was quick, tidy, and professional. I definitely recommend carpet emporium

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By Auburn Fox on June 28, 2011 Verified by Guest

I had a great experience at Carpet Emporium. The salesman was friendly and the prices were better than the competition's. I had laminate done and the installer was quick, tidy, and professional. I definitely recommend carpet emporium

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By lbwilliams on June 27, 2011 Verified by Email

We had ceramic tile and hardwood installed. They did a really nice job. We have also had carpet installed by them in the past, and we were pleased with that as well.

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By Amaranth Jackal on June 19, 2011 Verified by Guest

I contracted this business to install a cork floor in my kitchen, hall and bath. They did not remove the existing floor (did not advise it necessary), as a result my refrigerator would not fit under the cupboard (I asked the salesman if this would be a problem beforehand, and he said 'he didn't think so')I had to pay a carpenter to remove the cupboard and replace it with a bookself that he built for me. The installer removed the toilet from the bathroom and set it on my hardwood floors on towels, then said when he was done that the floor was now too high so I would have to call a plumber to replace the toilet seal (I was told he would do it). The plumber came the next day and re-installed the toilet at an additional cost. Then I looked at my hardwood floors, which were now cupping from the water that leaked from the toilet. Also, to fit the flooring under the door frames, the installer cut every door frame about 10 inches from the floor, removed the pieces to accomodate the floor then stuck them back on with one nail. They are loose and look ridiculous. I am saving the money to replace the floor and my door frames...it looks terrible. As someone who goes in to purchase a product and its "professional" installation service, I am obligated to pay for these things up front. I wish we could expect the same obligation from the retailer. There wwere many other small things that together make this floor look like a DIY project rather tha a professional installation.

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By Cardinal Bulldog on June 5, 2011 Verified by Guest

I couldn't be happier with my installation. They had a great selection, prices, and very friendly salesmen. I would definitely recommend them to anyone!

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By vee on March 2, 2011 Verified by Email

I recently used Carpet Emporium to remove old carpet and install a high quality laminate. Their service was terrible, installation was incomplete - areas of the floor were not finished, laminate not installed within closets as requested, flooring was loose and there are now gaps between boards, and even the quality of the so-called "high quality" laminate is questionable. They made a lot of errors, there was no communication between the installers, sales person and their office, and when I tried to address issues as they arose, the business owners were condescending and would not accept responsibility for the work they did. Additionally, after assuring me when first placing the order that they would clean up after themselves, they didn't clean up after themselves at all and it was a huge mess as they cut the flooring within the condo unit. I regret using them and would never use them again or refer them to anyone. Be Warned!

Write a Comment

By jaycemc on July 6, 2017 Verified by Email

Two words if you are considering Carpet Emporium; "STAY AWAY".
Unaccountable, do not stand behind their products or services, appalling customer service. Four weeks in and we are still dealing with a botched back splash install on our $80,000 kitchen renovation.

Update to this issue; July 4, 2017 (7 weeks in).
Carpet Emporium has decided not to complete the job or fix the numerous issues with our back-splash. Basically they are walking away and leaving us with a disastrous back-splash installation in our kitchen. Incredibly unprofessional. My guess is that they realized the back-splash needs to come down in order to fix all of the outstanding issues, and they are not prepared to do that, nor do they have the expertise. So we are now faced with paying additional money to someone else to take it down and re-install the back-splash. A very sad situation, and both myself and wife are devastated over this. Carpet Emporium apparently did not appreciate this review; so instead of stepping up and offering some options to have this issue go away, they are dropping out. My only hope is that this review will be noticed by other potential customers when making their installation decisions and take their business to a more reputable company who actually have a passion for what they offer, because Carpet Emporium does not.

Write a Comment

By Amethyst Scorpion on June 5, 2015 Verified by Guest

Purchased flooring for our whole house. All the installers were great. We had one cracked hardwood board and they came and fixed it the day after we called. Floors look beautiful

Write a Comment

By spud on April 25, 2015 Verified by Email

BEWARE : Stay away from carpet emporium. If they don't get the job done correctly forget about them coming back. They don't return calls and don't give a dam as long as they have your money.

Write a Comment

By Catherine Karasz Anderson Haddock on December 17, 2014 Verified by Guest

Gary was our salesperson. Too smarmy, too pushy, using scare tactics to secure our purchase, he should be selling used cars. This was our second installation by the same company/installer. I personally removed all of the baseboards and internet cables, took off closet doors. We have three 'swag' lights from ceiling. This Dumb.A> decided to try and hang the cables that were on the ground up on the ceiling hooks and the whole thing fell down. Plaster ceiling. What has happened to , sorry I will tell the store and they will call you, a) offer to try and fix it , b) offer to send someone who knows something about drywall/plaster repair,c) see if the store can offer a credit from the cost of carpet and install or wait for it...to offer an apology

Write a Comment

By TerryCap on November 7, 2013 Verified by Email

The staff at Carpet Emporium were a pleasure to deal with. We dealt with Carlo who was knowledgeable, pleasant and extremely helpful in helping us choose the right carpet. Due to issues with other contractors we had to delay our install twice. The staff was extremely accommodating and rescheduled without any difficulties. The install was completed this week and I am thrilled with the end product. They even provided a few "extras" at no additional cost. I will definitely recommend Carpet Emporium to anyone looking to purchase new flooring....thanks and keep up the good work!

Write a Comment

By Maroon Frog on March 5, 2013 Verified by Guest

This is our second time using Carpet Emporium and highly recommend them. I had two people at work refer me to them when I asked around about where to get flooring. We've had them install carpet, linoleum and laminate and all were well done.

The sales staff was great and they were very responsive to our questions.

Write a Comment

By Crimson Basilisk on June 28, 2011 Verified by Guest

I had a great experience at Carpet Emporium. The salesman was friendly and the prices were better than the competition's. I had laminate done and the installer was quick, tidy, and professional. I definitely recommend carpet emporium

Write a Comment

By Coral Greyhound on June 28, 2011 Verified by Guest

I had a great experience at Carpet Emporium. The salesman was friendly and the prices were better than the competition's. I had laminate done and the installer was quick, tidy, and professional. I definitely recommend carpet emporium

Write a Comment

By Auburn Fox on June 28, 2011 Verified by Guest

I had a great experience at Carpet Emporium. The salesman was friendly and the prices were better than the competition's. I had laminate done and the installer was quick, tidy, and professional. I definitely recommend carpet emporium

Write a Comment

By lbwilliams on June 27, 2011 Verified by Email

We had ceramic tile and hardwood installed. They did a really nice job. We have also had carpet installed by them in the past, and we were pleased with that as well.

Write a Comment

By Amaranth Jackal on June 19, 2011 Verified by Guest

I contracted this business to install a cork floor in my kitchen, hall and bath. They did not remove the existing floor (did not advise it necessary), as a result my refrigerator would not fit under the cupboard (I asked the salesman if this would be a problem beforehand, and he said 'he didn't think so')I had to pay a carpenter to remove the cupboard and replace it with a bookself that he built for me. The installer removed the toilet from the bathroom and set it on my hardwood floors on towels, then said when he was done that the floor was now too high so I would have to call a plumber to replace the toilet seal (I was told he would do it). The plumber came the next day and re-installed the toilet at an additional cost. Then I looked at my hardwood floors, which were now cupping from the water that leaked from the toilet. Also, to fit the flooring under the door frames, the installer cut every door frame about 10 inches from the floor, removed the pieces to accomodate the floor then stuck them back on with one nail. They are loose and look ridiculous. I am saving the money to replace the floor and my door frames...it looks terrible. As someone who goes in to purchase a product and its "professional" installation service, I am obligated to pay for these things up front. I wish we could expect the same obligation from the retailer. There wwere many other small things that together make this floor look like a DIY project rather tha a professional installation.

Write a Comment

By Cardinal Bulldog on June 5, 2011 Verified by Guest

I couldn't be happier with my installation. They had a great selection, prices, and very friendly salesmen. I would definitely recommend them to anyone!

Write a Comment

By vee on March 2, 2011 Verified by Email

I recently used Carpet Emporium to remove old carpet and install a high quality laminate. Their service was terrible, installation was incomplete - areas of the floor were not finished, laminate not installed within closets as requested, flooring was loose and there are now gaps between boards, and even the quality of the so-called "high quality" laminate is questionable. They made a lot of errors, there was no communication between the installers, sales person and their office, and when I tried to address issues as they arose, the business owners were condescending and would not accept responsibility for the work they did. Additionally, after assuring me when first placing the order that they would clean up after themselves, they didn't clean up after themselves at all and it was a huge mess as they cut the flooring within the condo unit. I regret using them and would never use them again or refer them to anyone. Be Warned!

Write a Comment