By Cullman AL Coffee Guy on July 17, 2026 Verified by Google

Eric the owner installed our Mitsubishi ductless unit 11 years ago. It quit working and we called Oasis for service. They dispatched Allan who came out the next day. He was very professional. He tracked my problem to a refrigerant leak in our inside unit. He charged us $203 and said the office would be getting back with me within a day to quote me on my options. They did not call me so I started calling them but nobody called back. I tried numerous times with no response. Two weeks went by with no AC. I called the other dealer in town. They quoted me a price and replaced my unit within two days. So very disapointed in Oasis since they originally sold me the unit.
UPDATE: Oasis Heating and Cooling has made contact with me. They apologized for dropping the ball. They did refund the money that I spent on the service call. Erick committed to research what went wrong and also committed to correct what might have caused the communication breakdown. Definitely a professional response.

By LOCAL COMMERCE on May 28, 2026 Verified by Google

Helpful but directionless and resource-less. High horse types. Ironic because alabama. Humble yourself.

By Wanda on November 27, 2025 Verified by Google

The original HVAC System in our home was installed by Oasis Heating and Air when the home was originally built. Since our home was built, every time we contacted Oasis for a service call or repair, they were here immediately and took care of us every single time. One time during the middle of a hot summer, they had to order a part and Eric made sure that we were provided a portable AC (that worked great) so that we could be comfortable until the repair was made. A few days ago, we decided that it was a good time to replace the aging unit. We reached out to Oasis on a Wednesday, they had technicians here the next day to begin the estimate process and to answer every question we had. We had an estimate with reasonable pricing to us in a very short time. The following Saturday, I reached back out to Oasis to proceed with ordering and installation. Our new AWESOME complete Carrier system was installed the following Tuesday with no problems by four professional Oasis Technicians. We never even considered getting another estimate from other dealers because of the way they had taken care of us for the last 13 years. In our opinion, there is only one choice of an HVAC dealer in the East Alabama area, Oasis Heating and Air!
J. Martin / Auburn, Alabama

By Blake Orum on September 16, 2025 Verified by Google

Oasis did an outstanding job with getting us a new HVAC unit at our house. They were extremely helpful upfront presenting us a couple different options and made sure to make us comfortable along the way. The install process was seamless and the crew was professional and did high quality work. I would recommend them to anybody!

By K Wright on September 9, 2025 Verified by Google

I was unfortunately paired with Oasis through my home warranty. I let them know I had one room not cooling properly. They came out, fiddled around a little bit & said it's the ducts, not the actual AC unit.
Groundbreaking right?
That's all fine except for them wanting a second payment to work on the ducts. I was very confused as to why I would pay a second time for the same issue l.E. one singular room not cooling. As HVAC
"professionals" my assumption is they knew it was the duct work right away yet they chose to collect payment for doing nothing but stating the obvious and then ask for a second payment to look at the duct work which is part of the HVAC system.
I could not get anywhere with Oasis but luckily my home warranty company agreed that this was shady business so they set me up with a new vendor.
If you are looking for a trustworthy HVAC company, I highly recommend ComfortShield Heat & Air. If we were able to pick our vendors we would always pick them.