By Stevie Silliker on January 3, 2026 Verified by Google

My husband and I called into the office to schedule an appointment for our passports. The lady we spoke with was very nice. She told us we could fill out paperwork when we arrived. Did not tell us to bring anything with us other than our ID.
When we arrived to the post office the two women working did not greet us nicely when we walked in. They looked annoyed before we even spoke to them. They asked us what we were there for and we told them we had an appointment to get our passports. They asked our names and laughed and said “where is your paper work”. We told them that we were told we could do our paperwork at the post office. They said “where is your birth certificate”, you could tell they did not want to help us with the process. Very unprofessional. Very rude and impatient. We drove from Billings to get this done, only to receive no help and very poor customer service. Would not recommend using this post office.

By Ellie on July 21, 2025 Verified by Google

I truly don’t understand how this woman is still employed here. The employee with the colored hair is consistently rude every time I come in, and this last visit was the worst yet. She talked down to me, interrupted me when I tried to ask a simple question, and was incredibly snippy the entire time. After reading other reviews, it’s clear I’m not the only one who’s had this experience. It’s disappointing to see such unprofessional behavior continue unchecked at a government-run location.

By Reno Olvera on July 19, 2025 Verified by Google

This facility runs a horrible operation. They change policies and do not update their customers for anything. Some of which they will just bypass certain houses in rural areas if the driver doesn't feel like delivering and then they will not work with you to schedule for a delivery or pick up at the facility. I have had more issues in the last year which would leave me to believe that they have a turnover problem and issue with management. Some of us rely on things to get delivered such as equipment for our business or personal items to have when we are going to fire assignments during fire season but hey they want to make it extremely difficult.

By Sammantha VonBergen on May 30, 2025 Verified by Google

I came in for a passport application. While I stood and waited for paperwork to be filled out the 2 people working and their manager were very nice and accommodating to all the rude customers that came thru. One man took my counter spot when we went to take the photo, and he slammed a box on the counter and yelled obscenities when asked to move back, but they dealt with him correctly and he left. Another man was disgruntled about his lack of forwarded mail, and the manager had to explain the 30-day mail forwarding rule to him multiple times. Sam processed my application smoothly and we were done in 15 minutes. She was very nice to talk to.
Thank you for providing the passport and photo service here, thank you for all you do.

By Domonique Coon on January 21, 2025 Verified by Google

Everyone at the post office is so nice and helpful, Marc, Kayla, and many others. Except for Sam (with blue green hair). She is always so rude and will do her best not to be nice or helpful.