By T M Jenkins on August 22, 2026 Verified by Google

Premier outlet Monroe- If there were a zero I would choose a negative zero. Very poor customer service. I was not assisted nor was I greeted. I observed other customers were being greeted. The African American lady with the glasses and short grey hair was so focused on another customer she couldn’t give anyone else attention. The blonde girl greeted customers. I went to check out and the blonde girl asked if I was ready to check out. I told yes and told her that there was no customer service at all. She asked if I was helped and I said no and I was not greeted. I willl not be returning to this store.

By Advika Sumit on May 26, 2026 Verified by Google

Supervisor was extremely rude and would not take responsibility for having the testers set up to match the wrong shade products. I ended up buying the wrong shade (i am extremely dark and got a white shade because they placed it behind the tester). When I tried to exchange it, they would not let me even though it was completely unused and I literally bought it yesterday. DONT SHOP HERE!!

By Ellen Monson on August 10, 2025 Verified by Google

CHECK BATCH CODES!!! They sell expired products. The product I purchased was 3 1/2 years old, well past the 2 year shelf life. When I brought it back the next day to exchange for an unexpired version (if they had it), they said "all sales are final" and wouldn't exchange or refund.

By Kyra M. on May 23, 2025 Verified by Google

The store manager today was so pleasant and helpful. The store was well lit and clean. Had tons of stock and had some amazing deals! A must if you're venturing to the outlets. 5 stars!

By Toni Tumbusch on February 15, 2025 Verified by Google

So this store finally has a change in management and personnel. I have never enjoyed shopping here due to the unpleasant atmosphere, management, and employees, though I have tried many times. I popped in a week ago, and was met with a very pleasant surprise! New management, new and kind employees, and a new set up inside is what I was met with, and I had such a different experience. I used to look around and leave without buying anything because it was so unpleasant. Not this time! Thank you for making this store feel like a completely different and happier place!