By Jazmin Flores on June 27, 2026 Verified by Google

I wad picking up a mobile order and went through the drive thru. When I got to the wondow, I was told to wait near the door as the order was not ready. They forgot about our order and had me waiting there until I finally decided to reverse to the windows and I honked. No one responded and I went around again. I waited 30 minute just to see the order was on the counter ready to go. I dont know if it was laziness or they just forgot that I was waiting for the food. The whole 30 minutes there was 1 single car in the lobby and not a single car in drive thru. If you're gonna ask someone to pull forward to the door, the minimum you can do is not forget that you moved them especially considering it was not at all busy. To top it all off, they forgot the order of fried pickles in my order.

By Ima_simp_ Lowkey on May 20, 2026 Verified by Google

Food is great and speed of service is quick chicken was fresh and crispy and the sides were nice and delicious definitely recommend san juan popeyes great employees so respectful. An employee names pablo helped me with my order very generous and patient 🤗

By Marilyn Ayala on May 1, 2026 Verified by Google

I’m really disappointed with my experience at this Popeyes location in San Juan.

We placed our order at 3:56 PM, and no one told us there would be a wait time for the chicken. Instead, they gave us the sides about 15–20 minutes before the rest of the food. By the time the chicken finally came out around 4:25 PM, everything else was completely cold.

When we brought it up, the cashier (I believe her name is Yaneth, based on the receipt) claimed she told us about the wait—but she absolutely did not. If she had, I would have ordered something else since I had places to be.

What made the situation worse was the attitude. When my husband got up to buy another drink, she responded very rudely in Spanish: “espérate, espérate… a ti no te hablé, no está tu orden lista.” That tone and wording were completely unnecessary.

When we addressed the issue, she raised her voice, and things escalated across the counter. Meanwhile, staff started loudly announcing “hot chicken” repeatedly and laughing, which felt very unprofessional and honestly disrespectful.

To make it even clearer, when another customer came in, a different employee clearly and loudly explained the wait time for chicken—so they do know how to communicate it, they just didn’t with us.

Overall: poor communication, long wait, cold food, and unprofessional behavior from staff. Not a good experience at all.

By Oscar Morin on April 6, 2026 Verified by Google

I had an unfortunate experience dealing with a drive thru manager who demonstrated a clear lack of customer service skills. From the start, their attitude came across as dismissive and unprofessional, which made the situation more frustrating than it needed to be. I understand that management roles can be stresstul, but how customers are treated should never fall short. This experience left a negative impression, and I hope improvements are made in both communication and overall customer care.

By Saida Lopez on March 22, 2026 Verified by Google

I don’t know i felt like i wasn’t really treated well. the ladies at headset and window were not really pleasant. they really make me sad. they had an attitude that i didn’t understand. when i asked them to repeat themselves they gave me attitude back. their speaker sounds like a fishbowl and they get upset when we can’t understand them. i came here to have a good snack after my venti starbucks refresher. and my refresher was gone by the time i got fried pickles