By Amin Nouh on June 30, 2026 Verified by Google

Excellent experience. The facility is clean, secure, and well-maintained. The staff are very friendly, professional, and helpful. I would definitely recommend this place.

By Karen Bevan on April 1, 2026 Verified by Google

Maylen - office Manager- was a dream to work with. She is always happy and in a good mood and willing to answer all questions and accommodate any last minute requests. The facility is large and very clean! Storage units are big and even though I was skeptical all my stuff did fit in one unit! Would 100 % recommend!

By Mikhailo Onufriichuk on February 23, 2026 Verified by Google

We had a fantastic experience with this moving company in Kitchener! The team was professional, punctual, and handled everything with great care.
They worked efficiently and made the entire move smooth and stress-free.
If you're looking for a reliable moving company in Kitchener, I highly recommend them. Great service from start to finish!

By Julie Anne Child on February 11, 2026 Verified by Google

Our family has always had a positive experience at Access Storage on Highland Road in Kitchener, Ontario. The facilities are clean, modern, and well maintained. The staff are consistently professional and helpful, going out of their way to accommodate our storage needs. We would highly recommend their service.

By Nishali Balan on February 6, 2026 Verified by Google

I had an excellent experience with the manager, Maylen. She was extremely helpful, professional and very accommodating throughout the process. She was very flexible with my request and made everything smooth and stress-free. Great experience and outstanding customer service.

By Coté Laing on January 20, 2026 Verified by Google

I forget her name but I believe she’s the manager of the highland road branch. She was incredibly helpful and understanding from the day I started with my storage unit until the days I was moving out. Always a smile on her face and solutions ti any problems I was having. Great experience for my first time using a storage unit!

By Katie Neeb on November 21, 2025 Verified by Google

I've been with this location for just about 2 years I believe. I recently moved out of my locker, but this has been my best storage locker experience. I've had a few. The team is wonderful and very accommodating. Maylen has been such a joy to work with. I really appreciate all her efforts! She's wonderful.

By Barbara Cienki on October 17, 2025 Verified by Google

Friendly staff and convenient; our belongings felt safe there. Thank you for the awesome service!

By Marisol Gutierrez on July 18, 2025 Verified by Google

Very clean storage unit facility. The staff is very friendly and knowledgeable. We were able to come see the units available before booking. The booking process was very easy. I would definitely recommend using this storage facility!

By Chris Dellaway on June 25, 2025 Verified by Google

Maylen and the rest of the team were super helpful and accommodating. I view the units before reserving one. The facility is clean and tidy, secure and nicely climate controlled. I changed the size of unit before move in day and then also extended by a week, all accommodated ! Highly recommended.

By Mike Degen on May 30, 2025 Verified by Google

Very friendly and helpful.

I was able to view the multiple available storage units to easily make my decision on what size i needed.

By Kirat Slatch on May 14, 2025 Verified by Google

I recently rented a storage room here and couldn’t be more pleased with the experience. The facility is exceptionally clean, secure, and well-maintained. The staff were friendly, professional, and always ready to help with any questions I had. Access was convenient, and the climate control gave me peace of mind knowing my belongings were safe from humidity and temperature changes. I would definitely use this storage facility again and highly recommend it to anyone in need of extra space!

By Xuanmei Jiang on April 28, 2025 Verified by Google

Excellent service by the team!! Marlene and Sri are very professional and helpful!! They answered all my questions and walked thru all the process smoothly!! Building is very clean and nice!!

By Beth Schultz-Prevatt on April 23, 2025 Verified by Google

Maylen was a wonderful sales person! Helpful and efficient. A pleasure to work with to rent a storage unit!

By MUSLIM AUHAMMUD on March 4, 2025 Verified by Google

Great customer service, they answered all my questions and made the rental process smooth. The staff and specifically the manager Maylen were incredibly friendly and went above and beyond to help me find the perfect storage unit. The facility was spotless, and the units were easily accessible and they have a range of unit sizes to suit different needs. I would definitely recommend this storage unit to anyone needing extra space.

By Roger Molnar on March 2, 2025 Verified by Google

Great people at the facility. Very friendly, and helpful getting everything set up.

Thank you, will definitely recommend to others.

By Samantha Harder on February 21, 2025 Verified by Google

Amazing experience with Access storage. I lost my keys the day before I was moving out of the country and Meylan helped me with storing my stuff and moving it into my own unit. I couldn’t be more grateful! Great customer service!

By Ashlyn McCartney on February 10, 2025 Verified by Google

Very clean facility and friendly staff! Took the time to answer all of our questions and were very helpful. Great deal on right now also! Ask about the 4 weeks free (after a ($28 deposit).

By John Bain on February 10, 2025 Verified by Google

J
Maylen and Sri were very helpful in helping me select an appropriate size of storage for my belongings.They were both very polite and accommodating. Everything was clearly explained along with any options. The site itself is very clean, heated , and organized.Looking forward to utilizing their services at this site. Would definitely recommend this facility.

By Waseem on January 28, 2025 Verified by Google

We got in touch with them while moving for 4 months from Access Storage located on Highland and absolutely love their services. ! The storage spaces are all very clean and tidy, with many size options! Highly recommend them for any storage needs.

By Aida Martinez on January 28, 2025 Verified by Google

Excellent customer service and location. The storage units are very clean. I am so happy with my desicion to rent a storage with Access Storage. Aleeha was always friendly and helpful.

By Linda Budden on January 24, 2025 Verified by Google

So impressed with the customer service at the Highland Road location! Sri and Maylen were amazing to deal with. They greeted me with a smile and were helpful and kind. A true asset to Access Storage! Thank you for a truly fantastic experience 🙂🙂

By jennifer Schoen on January 4, 2025 Verified by Google

I have used Access Storage for over a year now and have had no problems. The units are clean and so is the building.
Units are climate control so none of my stuff got wrecked.
I would recommend the highland location in kitchener to anyone.

By Pooja Vaghela on December 30, 2024 Verified by Google

This is a secure and safe to store your valuables. I appreciated the convenience of flexible hours and the added peace of mind knowing that my items were safe with their advanced security measures. Overall, I would highly recommend this storage place to anyone in need of extra space!