By Peter on May 27, 2014 Verified by Email

Awful customer service!
I provided Niagara Glass with a dimensioned drawing, pictures and detailed description of the shower door I was looking for. They sent me a quote and I confirmed the scope with the sales person. I booked my appointment to have the shower measured and they never showed up, only after another month did they finally come to measure. The technician just walked in without ringing the doorbell and was wearing a somewhat pornographic T-shirt which I didn't appreciate having young children in the house. He seemed knowledgeable enough and we discussed all the options, and I thought we had everything figured out. He then sent me a new price for more than double the original quote. Eventually I spoke with the owner and he said that the original quote didn't include any labour which was a complete lie as the quote clearly stated supply & install, but he conveniently couldn't figure out how to open it on his computer. At the end of it all they refused to honour their quote, a complete waste of time.

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By Peter on May 27, 2014 Verified by Email

Awful customer service!
I provided Niagara Glass with a dimensioned drawing, pictures and detailed description of the shower door I was looking for. They sent me a quote and I confirmed the scope with the sales person. I booked my appointment to have the shower measured and they never showed up, only after another month did they finally come to measure. The technician just walked in without ringing the doorbell and was wearing a somewhat pornographic T-shirt which I didn't appreciate having young children in the house. He seemed knowledgeable enough and we discussed all the options, and I thought we had everything figured out. He then sent me a new price for more than double the original quote. Eventually I spoke with the owner and he said that the original quote didn't include any labour which was a complete lie as the quote clearly stated supply & install, but he conveniently couldn't figure out how to open it on his computer. At the end of it all they refused to honour their quote, a complete waste of time.

Write a Comment