By Juliana Giantsopoulos on June 10, 2026 Verified by Google

I would like to recognize Ghassan at RONA EG for his outstanding customer service.

I was working on building a foldable cedar bar table for my backyard and needed help finding all the right tools, hardware, and materials. I showed Ghassan a few photos of what I was trying to create, and he immediately understood my vision. He was incredibly patient, knowledgeable, and helpful throughout the entire process.

Ghassan took the time to walk me through the store, bringing me to each aisle and helping me find every part I needed. He answered all of my questions, offered helpful suggestions, and made what could have been an overwhelming project feel much more manageable.

His professionalism, patience, and willingness to go above and beyond made for an exceptional customer experience. I highly recommend Ghassan to anyone shopping at RONA EG and want to sincerely thank him for all of his help with my project.

Thanks, Ghassan!

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By Qiaoyu Wu on May 31, 2026 Verified by Google

To the young guy who helped me find a perfect zero gravity chair today: thank you! Customer service at this location is outstanding. Much better than Canadian tire & Home Depot.. I can always get help when I need it.

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By F Abounassar on March 10, 2026 Verified by Google

I own supreme renovators, inc is a renovation company.I have done a very large project in east gwillimbury, i bought all the project materials from disrunn, and it's never a disappointment. I was very happy with the service and the product managers last year., currently, I am finishing another big project in the same area. And I dealt with the 2 pro desk managers, Jason and Doug absolute incredible, very helpful individuals, very Know.\nLedgeable of the products extremely helpful.If you are a contractor or a home owner that you need any products I would recommend to go deal with jason and doug at the contractor desk

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By Vadim on November 19, 2025 Verified by Google

★☆☆☆☆
RONA+ – Disappointing selection and zero info on Black Friday deals
Went to my local RONA+ store in the lead-up to Black Friday, hoping for some solid deals on tools and home reno stuff. Big mistake. The selection is shockingly weak – shelves half-empty in key sections like power tools, paint, and lumber. If you’re looking for basics, fine, but anything specific? Good luck; they had maybe 2-3 options where I’d expect 10+.
Even worse: absolutely no communication about discounts or promotions. No signage, no flyers at the entrance, staff had no clue what was on sale (one guy just shrugged and said “check the app maybe?”). In the week before Black Friday? Come on, that’s amateur hour. Felt like walking into a ghost town of a store that forgot it’s the biggest shopping weekend of the year.
I’ll stick to Home Depot or online from now on. RONA+, step up your game or lose more customers like me. Avoid unless you’re desperate.

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By Teresa Mendes on November 16, 2025 Verified by Google

This is only my PRELIMINARY evaluation and review of the major bathroom project (replace surround walls and bath tub + toilet) that Rona just completed (11/14/25) in my home (all materials purchased from Rona with Rona contractor installation work). A bit more time (hopefully still within warranty period) is needed to realize the quality of both the materials used and the installation work done before I can do a full evaluation.
My initial contact with Rona (Pro Desk) to discuss the project and obtain a quote took awhile and was a bit frustrating. It seemed the staff at the Pro Desk at the time, although eager to help, was new, and unfamiliar with the process and who to direct me to.
But once I was finally connected with the Installation sales specialist (Marzy) it was a fairly smooth experience. She was very attentive, patient, helpful and focused on my needs. I have to underscore her dedication and excellent customer-service orientation, assisted by John, another Rona specialist, in dealing with our specific needs, budget and timeline. The Rona appointed professional installer, Vesso, did an impressive job completing the project in 3 days. See photos of completed work. So far we're extremely pleased dealing with Rona on this project. Will update at a much later date to report how well Rona warranty holds.

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By Rhonda Hofscheier on December 3, 2024 Verified by Google

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By Gord Valin on December 5, 2022 Verified by Google

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By Julia Palmer on April 14, 2022 Verified by Google

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By Gohlamreza Masoumi on November 22, 2021 Verified by Google

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By Magdalene la touche on July 22, 2021 Verified by Google

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