By Laura Smith on August 4, 2026 Verified by Google

I've just arrived here and, so far, have been really nice. My main complaint is the food, it's awful! I am a type 2 diabetic who has just lost my foot. I have to be extremely careful with my diet, Here they offer no diabetic diet choices, which surprises me as this is a medical facility. I have tried to manage with the meals they do serve but prefer to just not eat at all, (which can also raise my glucose levels) It is bland and taste awful. I have had to bring outside food to eat and will soon have a mini fridge placed in my room so I can have salads or other diabetic healthy foods. I have had Ketoacidosis and have had to be placed in ICU, I do not want to go back!
Also, I have sent a bag of my laundry to be washed last Thursday and today is Tuesday and I have not gotten it back yet. It's frustrating.
Lastly, getting basic info on what I'm supposed to be doing, like where tno gĥo place my clothes and who do I speak with about my concerns, etc is like pulling teeth around here. Do I have a case manager that I can ask these questions? No one has told me. I feel lost and that I don't really matter. Please fix this!

UPDATE:
Since posting this, I have met with the Administrator, David as well as the vćdietitian and we created a healthy eating plan, which i hope will also help other diabetics as well. They were very concerned about my health and it showed. This meeting changed my outlook on being here i will keep yall posted!.

By Steve Watts on June 4, 2026 Verified by Google

In my family’s experience Jacksonville Health and Rehab is a horrible place to entrust your loved ones with… It’s a filthy smelly place that only cares about money, not your loved ones well being… They didn’t give our loved one a bath or change their clothes for 4 days and most of his clothes were lost or stolen then they told us to read our contract because they weren’t responsible for lost or stolen items… They probably bilked the insurance company out of $100,000’s of dollars for a 2 week stay and then acted like thugs when asked to replace a $100 worth of clothes!!! They called me on Thanksgiving Day to inform us that our loved one lost an appeal for additional days and if we didn’t come and get them before the next day it would be $450 a day until we did come and get them!
It’s not about the $100 worth of stolen clothes… It’s about entrusting your loved ones with an institution that advertise looking after and treating your loved ones with respect, dignity and utmost care but instead, leave them laying there in their filth for four days( probably longer if we hadn’t complained )😡… One of the nurses told us they were shorthanded over the holiday and no one on that side got a bath or change of clothes for those four days😡
Older people are treated horrible and it’s a shame that our government allows places like Jacksonville Health and Rehabilitation to get away with such horrible treatment to the elderly!!!

By Pixie on May 30, 2026 Verified by Google

Ok, this review comes several months late. But my step dad had a heart attack and he was no where ready to come home. His whole personality changed and I didn't know what to expect when the doctor discharged him. It was recommended that he go to rehab because he was a fall risk on top of his mental change. He was supposed to stay 3 weeks but refused and went home after a week. It was nothing against the staff but he wanted to be home.

The nurses and staff here were great. They answered all my questions and took great care of my dad. I have no complaints and would recommend them to anyone.

By Kathy Brooks on May 1, 2026 Verified by Google

They have the worst staff I've ever seen. My 82-year old mother was overdosed on medication and the staff refused to call for help. My brother called the ambulance himself when he noticed something was wrong and when the staff was alerted they refused to do anything.

On another occasion my mom was left in her wheelchair after therapy. When she asked for help getting back in bed the side told her to do it herself. If she was able to do it herself she wouldn't have asked for help. Three people total were in and out of the room within a few minutes and all refused to help her.

When she used the call button to ask for a pain pill she was told she used her call
light too much and to stop bothering them. No pain pill.

This place is the worst!

By Anita A on January 2, 2026 Verified by Google

My mom fell and broke her hip November of 2025. She went to Jacksonville Health and Rehab for 20 days. Mom was well cared for and received excellent therapy to help her gain her strength back.
So many of the care givers too time to show her attention. Kim on her first evening made sure she had supper and heated it for her. She helped mom settle in.
The facility was clean and no odors were there. The meals were adequate and she requested boiled egg for breakfast and they made sure she received one each day.
We were there over thanksgiving and mom was able to leave and join us at home for dinner. He holiday decorations were lovely and there was a very homey atmosphere.

Our family would highly recommend their service. Five stars.