By Caleb Wiggins on October 5, 2026 Verified by Google

Ordered a drink and fries. I was standing up there watching them play fight the whole time, laughing, hitting, shooting water at each other, throwing cheese at each other, while I simple waiting for just my fries and drink. Very unprofessional I would say.

My fries were completely burnt, and hard.

By kristen fry on June 8, 2026 Verified by Google

Went in during my lunch break, this is like my 5th time coming at this location and the food be inedible. How I just get my food but it’s ice cold and tastes weird??.. how is the jalapeno peppers better then the meal itself? The guy in the drive thru was rude as could be, absolutely no manners wouldn’t even speak made me reach my arm far out and lean over when tap paying almost as if it was on purpose cause the previous times I’ve came he’s been weird and rude to me. I absolutely will never try this location again as this has to be one of the worst Taco Bell’s in the city! Definitely needs new staff and fresher food!

By C J on June 6, 2026 Verified by Google

I placed an online order for pickup at the drive-thru window on 06/06/26 (Order #903243). Unfortunately, when I got home, I discovered multiple issues with my order.

I was completely missing my Crunchwrap and Rolled Chicken Quesadilla. I was also missing my Diablo Ranch sauce.

In addition, my Nacho Cheese Gordita Crunch was made incorrectly. I ordered it with steak instead of the standard meat, extra three-cheese blend, added rice, and chipotle sauce. While those modifications appeared to be included, the taco was missing other standard ingredients such as the lettuce and regular cheese, making it incomplete.

What makes this especially frustrating is that before leaving, I specifically asked if everything was in the bag, and the employee at the window assured me that it was. Because of that, I trusted that the order had been checked and didn’t go through the bag myself. Everything was packed tightly into a single bag and stacked on top of each other, so it wasn’t easy to quickly verify the contents anyway.

I shouldn’t have to get all the way home to find out that I’m missing two entire items, a sauce I paid for, and that another item was made incorrectly. I understand mistakes happen, but this order had multiple errors that could have been caught with a quick review before it was handed out.

Hopefully management can address the quality control issues so future customers receive the complete orders they paid for.

By moose e. on March 2, 2026 Verified by Google

The worst customer service I have EVER gotten. This location is horrible. It opens at 9 am, I waited till about 9:15 to place my order online as I know ordering the minute a place opens can be annoying. I then proceeded to sit at the speaker for ten minutes with no responses. I tried calling the store about three times while I was sitting there, no one picked up. I then pulled up to the drive thru window in an attempt to talk to someone and no one ever came over. I could see a worker doing prep work in the back and getting on his phone inbetween it, completely ignoring my car and my online order apparently. I called while sitting at the window TEN more times, the worker completely ignored all the calls. Pulled back around to try to go inside, the doors are locked. At this point it is 9:30. I am fuming, completely being ignored the entire time. I pull back around to the drive thru window and have to honk loudly three times for me to be acknowledged at all. FINALLY someone unlocks the window and speaks to me. She is clearly in a bad mood and frankly, I do not care lol! I have worked at Chili's for 5 years, I know customer service sucks, but this was COMPLETELY rude and unprofessional. She asked me if I had an order, I told her yes, waited about 10 minutes for my food (which i ordered at 9:15, its now 9:45) and when I STILL say thank you when she hands it to me she says nothing back and gives me a dirty look. Pretty sure she was a manager too given her uniform, awful service and attitude. I usually have very pleasant workers when I come through here, but I will definitely be driving the further distance to never order from here again. I don't even want to eat this food now because I would not be surprised at all if they did something to it because they hated serving me so much apparently. This "fast food" made me late to work because of horrible service. Go work somewhere else if you hate your job so much.

By Albert Sadler on September 18, 2025 Verified by Google

First thing that I did not like the young lady at the register, took my bank card and laid it onto the pad where you make your payment and left it there the entire time I was in line. Then she proceeds to hand me a drink that I didn’t order and I’m staring at her like give me my bank card, please. The first thing I thought was, she was trying to take a photo of my card or something like that.

Then my order was incorrect. I have an allergy to tomatoes, and they still put tomatoes on my order. Food looked horrible. I was on A short lunch break. I did not finish all the food. When I went inside to get my order corrected, it took well over eight minutes for me to even be acknowledged. My Chalupa‘s Looked horrible. My Doritos taco was all broken up.