By limey on August 10, 2016 Verified by Email

The store is smaller, but is organised. There were about 5 or 6 staff on duty there. One was on the phone calling customers to let them know that their order was in, one was at the register, one working on a project, and the others were walking around or checking shelves?

I was looking for a specific part for my tool shed, but could not find it. Despite walking down every aisle, not one sales associate asked me if I needed any assistance. In fact, one looked at me when I came in the store, then later walked past me. This is the first Home Hardware where people did not greet me or offer any assistance. With Home Depot down the road, I would think that they'd want to differentiate themselves by providing excellent customer service.

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By limey on August 10, 2016 Verified by Email

The store is smaller, but is organised. There were about 5 or 6 staff on duty there. One was on the phone calling customers to let them know that their order was in, one was at the register, one working on a project, and the others were walking around or checking shelves?

I was looking for a specific part for my tool shed, but could not find it. Despite walking down every aisle, not one sales associate asked me if I needed any assistance. In fact, one looked at me when I came in the store, then later walked past me. This is the first Home Hardware where people did not greet me or offer any assistance. With Home Depot down the road, I would think that they'd want to differentiate themselves by providing excellent customer service.

Write a Comment