By Mc Ram on October 28, 2025 Verified by Google

I was just on the phone with a French speaking receptionist. She just hang up the phone at me, when I was not even done talking. HOW RUDE! I address her in the French language that she was speaking. I have a cold & was already struggling to talk and for her to hang up when I was not done talking is just unacceptable. So unprofessional!

This 1 star is for that Rude receptionist!

But for the doctors and nurses they are great!

By Isabelle Benoit on July 24, 2025 Verified by Google

I felt bad giving 1 star because the staff was friendly so I will give it a 2 star. I am very much disappointed by the lack of empathy of the doctor, the dry response, and the coldness . Unfortunately, we see this everywhere in the healthcare system. I wonder if they like their career or the pay cheque it gives them? A patient in pain coming for an injection has some anxiety, and the Dr. should be kinder and listen more. Hopefully, by telling this Dr. how I felt, he will try to be kinder next time.

By 페티 on July 23, 2025 Verified by Google

Thank you Dr. Bergeron. I have faith and am looking forward to the results. The secretary is kind and the hospital is clean and quiet.

By Colin Gray on May 17, 2024 Verified by Google

Met by friendly staff and as each thing happened it was explained. Dr. Mares was my physician who provided excellent service. Explained exactly what was happening and at the end explained what his interpretation of my back problem was. I am indebted to Dr. Mares for his treatment of myself. I highly recommend the Institute to anyone with severe pain

By Rose-Marie Sarkis on April 2, 2021 Verified by Google

Dr.Bouthelier and his staff are excellent. I have always been greeted politely and warmly. I have never been rushed and the injection is given with a sensitive approach, because the doctor looks at my chart asks. where the pain is, and determines whether he should repeat the same area as last time. Its a progressive pattern and it works. The assistant is always making me relaxed. They are Not robots like some.otherwise places, and that is important for me I recommend lnstut de Physiatrie du Quebec