By AI Baby on September 21, 2026 Verified by Google

Several dead fish in many fish tanks. Extremely unsanitary and dangerous. The staff is not doing a good job at taking care of their pets.

By Yhoana Aviles on June 27, 2026 Verified by Google

Aquí tienes una versión más profesional, firme y clara en inglés para publicar como reseña o queja:

This was the worst shopping experience I’ve ever had. I have been a customer at this store for a long time and have visited many times. Even though I don’t personally own pets, I often buy pet food and supplies here as gifts for friends and their animals.

Recently, I came in to buy a fish as a birthday gift for a friend’s young son. The employee and manager asked me many questions about the fish and the aquarium setup. I honestly explained that it was a gift, so I didn’t know the answers. Instead of helping me or offering guidance, they refused to sell me any fish simply because I couldn’t answer their questions.

The little boy was heartbroken and cried because I had promised him a fish for his birthday, and this was the only opportunity I had to buy one before going to work.

I understand that animal welfare is important, but customer service is equally important. There should have been a better way to assist me instead of refusing the sale without offering any solution.

As a business owner myself, I believe customers should always be treated with respect and kindness. I hope corporate provides better training so employees can educate customers and find solutions instead of making them feel unwelcome. Unfortunately, this experience was very disappointing.

By Mohammad Hazara (javad) on April 21, 2026 Verified by Google

This Petco is a great place for aquarium hobbyists. They usually bring in unique and interesting fish, as well as fresh and high-quality aquarium supplies. I’ve seen some rare and hard-to-find species here that you don’t normally find in other stores. It’s always worth stopping by to see what new fish and items they have in stock.

By Akhil Goud Merupula on September 1, 2025 Verified by Google

The staff at Petco Sterling are very rude, and the groomer did a poor job. The groomer was also rude during the visit. If you want a better experience and good grooming, I recommend going to Petco Vienna instead.

By Tilly Lo on June 13, 2024 Verified by Google

20240613 Stopped here to replace one of the cichlids that I got yesterday that didn't make it through the night. The employees were helpful. They are not as nice and friendly as the fairfax location.