By Jenifer Garcia on October 20, 2026 Verified by Google

I got tired to come to this store and being treated poorly by the assistant manager with colorful hair. She gives me so much hard time every time I’m buying a fish. I have to explain every single time that a have multiple tanks ands years of experience with fish tanks. Today, she refuses the sale to me because I have 2 small fishes in a 35 gallon tank and she said that’s enough for my tank. Are you serious!!! Looks like she is the one without experience. Instead of being a nice experience, was a bad idea to give it another try to this location. It’s my last time at this store.

By Ann Ann on August 15, 2026 Verified by Google

Very Disappointing Customer Service

I visited Petco today with my family and went to the fish section because we needed assistance purchasing feeder fish. Once again, all of the fish tank lights were off, just as they were during our previous visit, which already made the area feel unattended.

We needed help, but no employee approached us. We eventually saw Shelby sitting on the floor restocking items on a shelf, so we politely asked if she could assist us with the feeder fish. Rather than getting up or acknowledging us professionally, she remained seated and asked how large our pond was because the feeder fish can grow quite large. We explained that the fish were for our turtle, and she smirked while continuing to sit on the floor. Her tone and attitude came across as extremely rude and dismissive, and she provided no helpful response or assistance.

I was honestly in disbelief at how we were treated. I have worked in customer service myself, and I understand that employees may have tasks to complete, but there is still an expectation to acknowledge customers, communicate respectfully, and make an effort to assist them. We ultimately left without purchasing anything because the interaction was so unpleasant.

I am taking the time to write this because I genuinely believe this experience deserves to be addressed by management. Customers should not feel ignored, dismissed, or uncomfortable when simply asking an employee for assistance. I hope Petco takes this feedback seriously and addresses the customer-service concerns with the employee and the overall experience in the fish department.

By Gonna post soon on August 15, 2026 Verified by Google

Really disappointed with my experience at this Petco I've been here before and the service is usually frustrating because we often have to wait a long time for an employee to help us This time I waited a long time because I was excited to finally pick out a hamster When the employee finally came over the first thing she said was “Uhm, how old are you guys?” Her tone came across as very judgmental and rude I explained that I had an adult with me who was buying the hamster as a gift that I had a temporary cage, and that a much better permanent cage was already on the way I've owned a hamster before and have cared for multiple types of animals so I know the responsibility involved I felt like I was being treated as if I were just some irresponsible teenager simply because I'm 15? Judgmental much? I understand wanting to make sure animals are going to good homes but next time don't judge someone before knowing their experience or situation🫩 Being young doesn't automatically mean someone is incapable of caring for an animal Come here if you wanna be judged 😅

By Elizabeth Torres on March 21, 2026 Verified by Google

Check your receipts!

I was charged full price for clearly marked discounted items.

After realizing, I returned only to be met by an obviously annoyed cashier. Vanessa constantly rolled her eyes and sighed loudly during our interaction. She was unsure of what she was doing and had to get a manager to fix her mistakes.

The manager, Shelby was hostile and extremely disrespectful. At one point claiming that I “obviously don’t know how to read a receipt”. She later apologized after reviewing the receipt and noticing the errors made by Vanessa.

I remained patient with Vanessa and Shelby during the 20 plus minute interaction. At no point did I disrespect her or her colleague. To be meet with such rudeness was extremely disappointing.

COMPLETE lack of professionalism is an understatement . A paying customer shouldn’t be disrespected for a store’s error.

By Pam Fox on March 5, 2026 Verified by Google

PETCO is an AWESOME place for all your PETS NEEDS ...GROOMING...even nail & paw trims!!@ Plus the app ..signing up for their PETCO PLAN HELPS SAVE MONEY on pet supplies....including dog food & grooming so we'll worth it 👌
People R HELPFUL...FRIENDLY...& LOOK FORWARD in shopping in their stores ☺️
THANKS EVERYONE @ PETCO