By Rahma Ziyad on May 13, 2023 Verified by Guest

By far the worst experience I've had in Auburn. Long story short, the customer service is severely lacking, and the owner himself never even followed up with me about the issues I had. The cashier, Anne, deliberately rang my daughter and I up for Italian sausage pizzas when I clearly specified that I was vegan! Their kiosk was not working so she had to ring me up on the register. I showed her the screenshot of my order and had her repeat it to me twice-somehow she still put Italian sausage. The acting manager, Janae, smirked in my face and told me she was the one who prepared it and said my order had both plant based cheese/sausage AND Italian sausage. Like what kind of sense does that make?? "Well, looks like you ate it anyway"-ma'am, I've never eaten meat. Of course I would trust you to hold to your statement that you will provide plant based substitutes! Not only have I been vegan going on 9 years, I was vegetarian prior to that-and I am vegan for religious beliefs-they gave me pork, which is known as the most unclean of all meat. I also have a dairy allergy and am still dealing with IBS since. All because I asked too many questions and irritated the cashier. Would not recommend if you are anyone with dietary restrictions. The lack of decorum, an apology or even empathy was astounding. I ended up in the hospital due to lack of fluids from vomiting and shi***** all night. On top of that, I'm a small business owner who was booked for an event and could not attend because I was in the hospital, so I lost hundreds of dollars! For a place that advertises gluten-free and vegan friendly pizzas, it seems none of the staff are knowledgeable or willing to learn. Janae was smirking in our faces the entire night. When I went back inside, the entire staff was huddled behind the glass, laughing and glancing at us. When I stared them down, they went inside the kitchen. I fully believe it was intentional and if they aren't fired, I highly recommend more training especially if you intend to keep Anne and/or Janae. The icing on the cake? The owner never got back to me. I tried to give him the benefit of the doubt after talking to him at the end of that night but he never returned any phone calls or messages. I may go back in a year or two (if they're still in business), but I'd definitely order a pizza with no plant based cheese or plant based sausage. Plain sauce and veggies. If you're gluten free due to allergies I would stay away. Who wants to deal with this kind of customer service when your health is on the line?

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By Rahma Ziyad on May 13, 2023 Verified by Guest

By far the worst experience I've had in Auburn. Long story short, the customer service is severely lacking, and the owner himself never even followed up with me about the issues I had. The cashier, Anne, deliberately rang my daughter and I up for Italian sausage pizzas when I clearly specified that I was vegan! Their kiosk was not working so she had to ring me up on the register. I showed her the screenshot of my order and had her repeat it to me twice-somehow she still put Italian sausage. The acting manager, Janae, smirked in my face and told me she was the one who prepared it and said my order had both plant based cheese/sausage AND Italian sausage. Like what kind of sense does that make?? "Well, looks like you ate it anyway"-ma'am, I've never eaten meat. Of course I would trust you to hold to your statement that you will provide plant based substitutes! Not only have I been vegan going on 9 years, I was vegetarian prior to that-and I am vegan for religious beliefs-they gave me pork, which is known as the most unclean of all meat. I also have a dairy allergy and am still dealing with IBS since. All because I asked too many questions and irritated the cashier. Would not recommend if you are anyone with dietary restrictions. The lack of decorum, an apology or even empathy was astounding. I ended up in the hospital due to lack of fluids from vomiting and shi***** all night. On top of that, I'm a small business owner who was booked for an event and could not attend because I was in the hospital, so I lost hundreds of dollars! For a place that advertises gluten-free and vegan friendly pizzas, it seems none of the staff are knowledgeable or willing to learn. Janae was smirking in our faces the entire night. When I went back inside, the entire staff was huddled behind the glass, laughing and glancing at us. When I stared them down, they went inside the kitchen. I fully believe it was intentional and if they aren't fired, I highly recommend more training especially if you intend to keep Anne and/or Janae. The icing on the cake? The owner never got back to me. I tried to give him the benefit of the doubt after talking to him at the end of that night but he never returned any phone calls or messages. I may go back in a year or two (if they're still in business), but I'd definitely order a pizza with no plant based cheese or plant based sausage. Plain sauce and veggies. If you're gluten free due to allergies I would stay away. Who wants to deal with this kind of customer service when your health is on the line?

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