By Reese Carman on June 13, 2026 Verified by Google

The staff were helpful and friendly. I highly recommend using Access storage

By Keith Astley on February 19, 2026 Verified by Google

Johnny and company for the kenaston st. Location in Ottawa have always been accommodating and easy going.
They understand life's issues and do all they can to make dealings easy for all.
I highly recommend they receive kudos and raises for their work discipline.
Cheers to them
Keith!

By mofi juan on January 3, 2026 Verified by Google

Clean, heated storage units, lots of hand carts available to assist with moving items in and out of storage. Office staff friendly and helpful. Would definitely use again.

By Philpott0501 on November 26, 2025 Verified by Google

This location is spacious, bright, clean and generally well taken care of. You can easily get in by the door and then open the larger door for packing stuff in or taking stuff out. The upstairs is well laid out and easy to navigate. The units are clean. My only concern or issue was that your units do not have their own ceiling. I was able to easily get to the top of the unit which I could have very easily crawled over to the next one had I really wanted to. I of course didn't do that and may have been too fat too. But the option of there if someone really wants to get into your unit they probably could. They are easy to talk to, they were quick to respond when the elevator was broken and the options for payment are quick and easy.

By Yves Charlebois on October 4, 2025 Verified by Google

Johnny and Asad are great. Johnny directed us to the right size of storage space and did an amazing job accommodating us with dates that kept changing (from our part). The location is great, the building is super clean and we love our wide door storage.
Thank you guys.
Monic & Yves

By Ash Kenzo on September 8, 2025 Verified by Google

I’ve been using this storage facility for about seven months. The location itself is well-maintained and clean, I’ve noticed that the open ceiling leads to some sediment accumulation on my stored items, which is a minor inconvenience.

One issue I found disappointing was the price increase after six months. The rate I initially received was discounted, and I expected it to remain the same for the duration of the year I signed up for. However, the price increased more than anticipated even before the year was up. I can understand a rate adjustment after the annual period, but this change felt premature.

I’ve also experienced consistent communication issues. I have tried calling... calls have gone unanswered. I was initially in touch with someone at the Parisien location since it manages the Kenaston location, but soon after they stopped responding. It’s now been over three months without any follow-up.
I also sent an email through the online portal three weeks ago, but have yet to receive a response.

While I appreciate the cleanliness of the facility, the lack of responsiveness and unexpected price hikes have left me frustrated.

By Roxanne on June 13, 2025 Verified by Google

I definitely recommend - I‘ve had really great experience with Johnny, and earlier with Maria. The storage units at the Kenaston Rd location are so convenient: easy loading and unloading, lots of dollys handy, easy to access, very clean, well maintained. Great promotions.

By Mary Anne on May 30, 2025 Verified by Google

I decided to move my belongings from Dymon to Access due to the significant price difference for the same size unit. While Access may not have the same upscale amenities as Dymon, it absolutely got the job done. Be sure to ask about any current promotions they may have, as they are usually very accommodating when it comes to discounts. Excellent customer service from start to finish. Ending my contract was straightforward and hassle-free, with minimal paperwork involved. Overall, I highly recommend this Access location and would definitely choose them again if I need storage in the future.

By Erin Biggs on May 4, 2025 Verified by Google

Good customer service, clean instruction, easy to use, reasonable price. Would definitely use again.

By Valentin Mihut on April 1, 2025 Verified by Google

This is a very flexible and top quality location. Plentiful dollies, impeccable cleanliness and reliable temperature control. The only thing I would add would be 24/7 access which would really help people moving from afar unloading after arriving late.

By Deborah Langelier on February 3, 2025 Verified by Google

Maria and Johnny are great!
Good promotion deal for 3 mos for my 5x5 unit.

By Humbe Fernandz on January 2, 2025 Verified by Google

Excellent customer service, top of the top, super accommodating and flexible, extremely efficient and easy going, María is incredible and her work ethics impeccable, very nice and she made all arrangements smoothly and perfectly for us to move from 380 Vantage to their location which is closer to our apartment. Highly recommended!!!

By Claudia Veillette on November 14, 2024 Verified by Google

I am 100% satisfied with Access Storage. It is a great, clean and very bright building. The staff is fantastic, polite and very respectful. I, highly recommend Access Storage to everyone who needs a storage facility, you will be amazed and very satisfied!

By Sam E. on November 2, 2024 Verified by Google

Clean, easy to access and secure facility.

By Sean on October 25, 2024 Verified by Google

Good Service. Quick to respond. The Kenaston St storage location is modern and clean.

By Ross Dumontet on October 24, 2024 Verified by Google

Brianna and her staff were professional and helpful. I can’t thank them enough for their exceptional service and support.

By monique cluff on October 16, 2024 Verified by Google

Great service, friendly staff, extremely clean building. Glad I chose Dymon over others I looked at renting space from.

By Nick Swanson on September 4, 2024 Verified by Google

Had a 5'x10' unit for about a year. Clean facilities, spacious and their staff, while not on location, are helpful online/over the phone. Facilities are inaccessible between 11pm and 5am which can be inconvenient depending on your situation, but aside from that, great experience.

By Jenn on August 8, 2024 Verified by Google

The staff is very friendly. We had a fantastic experience.
The facility is clean and warm. Overall it is an excellent establishment.

By Trevor Schleihauf on June 13, 2024 Verified by Google

Great place with quick customer service during the work hours. Would recommend to anyone needing a storage unit.

By Kristen Holland on May 23, 2024 Verified by Facebook

I called to make a reservation and the person was very helpful, booking it for me same day and giving me access when I needed it. I would recommend this storage for anyone who needs climate control.

By Tara Tompkins on May 15, 2024 Verified by Google

Excellent customer service and locker facilities seemed brand new. Great that there are carts to use to move stuff in and out.

By Nicole “Niki” Monahan on April 19, 2024 Verified by Google

Very clean and well-equipped facility and friendly service. They gracefully accommodated my urgent needs, after presenting myself a few minutes before closing. I’m also grateful for recent requests granted that helped mitigate distressing circumstances. It’s refreshing to communicate with actual humans who are understanding and respond promptly to inquiries. I would recommend without hesitation.

By Chantal Monette on April 2, 2024 Verified by Google

I'm a return client ..Extremely happy with Access Storage all around . AMAZING Friendly Staff , Clean Spacious Units ..!

By Melanie Roman on April 2, 2024 Verified by Google

Great indoor and heated self-storage facility, very practical and accessible, staff were friendly and accommodating. Bathrooms on site for those long moving days. No issues and highly recommended.