By Meghan Reddy on March 8, 2026 Verified by Google

They said store closing and offers more than 80% ,
I visited the store , but when i billed at the counter the prices are expensive for 1 item it’s more 30$ and jewelry for 20$ for chains .

By Brooke Goff on October 28, 2025 Verified by Google

Pretty awful experience shopping here. Came in at 3:00 on a tuesday, Wasn’t greeted when entering the store at all for starters. Picked three dresses and helped myself to a dressing room. It seemed self service since the two working there didn’t want to be bothered. loved one dress but wanted a different size, the manager had taken up the entire rack that I had just shopped. She shot me a rude look and asked “are you looking for something?” This was the first thing anyone said to me since entering the store, I said “no I just shopped for this dress and they are all gone now” she said she moved them to the back, ok whatever I sorted my dress size out. Standing at the register the young employee Maribel was fiddling with some jewelry from another customer but didn’t even acknowledge my standing there for almost a full 5 mins, she saw me waiting for her, didn’t say a single word. I finally set my dress on the counter and waited for her to say something, confused on if I was in the right spot to even check out?! She rolled her eyes and asked “phone number..?” Literally the most annoying customer service I’ve experienced in a long time. Won’t be returning. In this economy people aren’t shopping like they used to, they really need to treat the ones that are coming into the store front with a little more care, Anthropologie was super busy, their customer service was better, I’ll go there next time.

By Jennie Shen on October 15, 2025 Verified by Google

This was the second time I’ve ever been to a Francesca’s and it was such a horrible experience. I will never return! I ordered a dress at another location and returned it at this one. I liked the style of the dress but it was damaged.

I was advised that I was one day over the 21 day return policy. They do not take into consideration shipping so it is more like a 14 day return policy than 21 if you’re lucky as shipping can take 5-10 business days. Also, they wouldn’t refund me for it being damaged.

I was willing to order another one since they did not have my size in store but was told the website was down. I was to receive store credit in lieu of a refund but never received it. The cashier wouldn’t say anything to me. She pointed at my receipts on the counter and said every thing was completed. So I picked them up and thought everything was set. Turns out, there was no store credit included in my receipts.

I called the store to advise them of their mistake of not giving it to me. They said it wasn’t there and they don’t know how to void it out to replace it and I have to contact customer service. Of course they are closed. I am waiting for an email response. I just want to get my credit to use it up and never deal with this store ever again.

The two associates I encountered there were rude and the cashier is untrustworthy. They both acted like they hated their job and was taking it out on the customers. Do NOT shop here!

By Chantry Gilbert on March 17, 2025 Verified by Google

Very cute clothes with a youthful, Spring/Summer energy.

Staff was helpful and friendly.

They offer a military discount with ID!

If this is your vibe, probably a 20-something or teenage young lady, this is a great place to check out for fun, fashionable style options.

By Tierra JOHNSON on October 11, 2018 Verified by Google

This is a cute store with lots of fashionably unique clothes. They have very unique gifts and trinkets. I purchased a yearly planner here and I love it.