By James S on July 2, 2026 Verified by Google

Our old air conditioner quit during a heat wave here in Ottawa. I was very pleased with the patience, courtesy and professionalism of the service. The problem was fixed after careful analysis and reasonable options were offered for future directions.

By Coreen Vaughan on June 28, 2026 Verified by Google

We bought our new AC unit two years ago from rick and every year it doesn't cool, last time they told me there was low Freon like it was never charged but now it's doing the same. I shouldn't have to call HVAC every year on a new AC unit our old system didn't need any servicing when I asked about warranty basically ignored my question.

By Alfred C on June 16, 2026 Verified by Google

Just had air conditioning maintenance performed by Stephane P. He was professional, punctual, and very knowledgeable. Explained what he was doing, things that I can and should be doing for user maintenance.
Not long ago I had Adrian and co. from Rick Menard install a new hi-efficiency furnace, air-conditioning and hot water tank. They were a pleasure to work with. I like some people I did not initially think on going maintenance was needed for a new unit, but decided this year to have a furnace maintenance check done. Found out that my condensate trap had a small leak, that left alone would've caused sine major issues later. It required a parts replacement under warranty.
Many thanks, and keep up the good work.

By Meryl Mok on March 18, 2026 Verified by Google

I rarely write reviews, it’s my first time choosing this company, but my satisfaction with this service compelled me to share my experience. From start to finish, everything was handled with the utmost professionalism. I had Charle, Alex and Eric (technician) for the furnace repair service on February 19th, they were amazing. Their integrity and reliability shocked me. Eric saved me a lots of money when he told me that the Lennox had a 10 years warranty if it’s registered online. He even called for Lennox’s tech support to make sure I got it repaired properly. Charlie managed the schedule smoothly, as long as the part arrived, he scheduled me next day. Alex explained the part that I needed to get was in back order, but he could roughly tell me when it’s available. I highly recommend them to anyone looking for quality products and excellent service.

By Luc Robitaille on February 14, 2026 Verified by Google

Professional, Responsive, Helpful, etc.

The Rick Ménard Heating and Cooling team was excellent overall; providing me reliable information, options and ultimately installing a new hot water tank. I would recommend them to anyone experiencing heating and cooling issues.

Thanks for giving me back hot water. My family appreciates it.

Merci
Luc Robitaille

By Julia Hussien on January 16, 2026 Verified by Google

Belal serviced our fireplace and was excellent! He was fast, efficient, informative, and respectful of our time and home. He went out of his way to explain how to maintain the fireplace across the different seasons and what products to purchase to ensure we didn’t damage the unit. We will be going with Belal to service our AC, furnace, and humidifier as well!

By Chantal Alfred on January 14, 2026 Verified by Google

I had been a client of Rick Menard Heating & Cooling for years. Very friendly staff and informative.
My husband attempted without success to change the thermostat and Maxime explained what the issue was. He also provided tips on how to properly maintain my furnace.
Highly recommend 👌

By chantale mcgrath on January 6, 2026 Verified by Google

Service was fantastic! Our furnace died in the night and we called around a number of different places, with the earliest time being two days from now that we could have someone out to take a look at our furnace (it’s winter and the house is cold!). Most places wanted us to subscribe to a care package plan in order for them to come out and see us. Rick Menard was much more accommodating and had a technician sent out within a few hours. Service was great enough that we won’t even shop around for other quotes and will have our furnace replaced with them in the next few days. Fantastic customer service!

By Jacques Cote on November 29, 2025 Verified by Google

I dealt with Alain of Rick Ménard Heating and Cooling to enquire about a new hot water boiler to heat my bungalow.
Alain is a sympathetic individual, well knowledged and with no sale pressure open to accept any of my questions, anytime.

After my additional own researche and his good advice, I decided to purchase a high performance boiler installed by himself seconded by two good employees of the company.

Overall, excellent service and excellent product suggested and chosen.

Rating A++

NB: if interested, the boiler chosen was a Canadian made boiler from the company
IBC from British Columbia,model VX 110 k btus.

Jacques Cöté

By Stephen and on June 10, 2020 Verified by Email

Dealing with the employees at Rick Menard Heating and Cooling Ltd was always pleasant. They responded quickly to our inquiry and very helpful in assisting us in choosing a replacement air conditioning unit. The unit was ordered and arrived quickly enabling the Rick Menard team to professionally install it. We also had Rick Menard Heating and Cooling install our new furnace a few years ago. Overall we were very satisfied with our purchases and their employees were very professional.

By Robert Martinson on June 9, 2020 Verified by Email

Your service and pricing are probably the best in the city. I have recommended your company to more than one friend and would not hesitate to do it again. Many thanks

By Sheryl Bennett-Wilson on May 12, 2020 Verified by Email

Thank you Rick Menard Heating and Cooling. What a fabulous job, great workers, very dedicated. Left the place spotless. And great advice on which furnace to choose. We’ve been customer’s for almost 30 years - there’s a reason for that. You always provide excellent service.
The Wilson’s Ottawa

By Dale Reicker on March 4, 2020 Verified by Email

As experienced on previous occasions, Rick Menard staff responded to my call for help due to a dead furnace on the weekend at -10C quickly and with consideration and suggestions to avoid emergency weekend rates. Their technician arrived as promised and after a thorough analysis of the problem, made a recommendation for the repair. The excellent repair crew arrived punctually with all required parts and performed the installation quickly and efficiently respecting my property and wishes while ensuring a quality and aesthetically improved installation in compliance with all codes.

I definitely recommend Rick Menard Heating & Cooling to provide your heating & cooling needs.
DR
Orleans

By Jenn on February 1, 2020 Verified by Email

Excellent service. Called me back right away, friendly staff, prompt and efficient service. Would highly recommend. Thank you!

By Sue Fenton on January 31, 2020 Verified by Email

I want to thank Mike for his professionalism, courtesy, and work knowledge. Thanks so much for saving us from the cold.

By Françoise Lecrouart on January 10, 2020 Verified by Google

Very happy with the installation of a new Carrier furnace and humidifier by Rick Menard Cooling and Heating at a competitive price and straightforward salesperson.

By Michel on December 20, 2019 Verified by Email

Adrien & Jeff installed a new comfortmaker furnace. Both were very competent, professional & the cost was exactly as per the original quote. This is my third time dealing with Rick Menard Heating & Cooling who has installed 2 furnaces & a hot water tank in my homes & as always I have been completely satisfied with their work. Totally recommend them! Thanks Adrien & Jeff.

By Gene Pestell on December 9, 2019 Verified by Google

Fast, courteous and professional service when we needed it most. Special thanks to the whole team: Charles, Keith, Maxime and Alex. Deserve my strong recommendation.

By Bruce Lindsay on December 4, 2019 Verified by Email

The technician who replaced our fireplace gas valve and pilot light assembly was excellent. Professional, friendly, and courteous. Repaired our fireplace as if it was his own. He was meticulous and careful. No hesitation in giving him five stars! Same five stars for Charles and Rick Menard Heating & Cooling. Company is top notch in service, quality and price.

By Joanne Lemieux on November 29, 2019 Verified by Facebook

Very satisfied with our new furnace/water heater from Rick Menard Heating and Cooling. Our installers Adrien and Jeff were prompt, efficient and professional - fantastic job! I would have rated 5/5 but this website would only allow up to 4.5/5.

By Richard Lemieux on November 29, 2019 Verified by Email

Very satisfied with our new furnace/water heater from Rick Menard Heating and Cooling. Our installers Adrien and Jeff were prompt, efficient and professional - fantastic job! I would have rated 5/5 but this website would only allow up to 4.5/5.

By Dan Dorner on November 28, 2019 Verified by Google

Ben from Rick Menard was just here to do the annual maintenance on my furnace. He did a first rate job - and helped turn on the gas fireplace for me. Thanks, Ben! Much appreciated.

By Greg Holbrook on November 21, 2019 Verified by Email

Great job on our furnace and AC replacement, we are very pleased.

By Stephen and on June 10, 2020 Verified by Email

Dealing with the employees at Rick Menard Heating and Cooling Ltd was always pleasant. They responded quickly to our inquiry and very helpful in assisting us in choosing a replacement air conditioning unit. The unit was ordered and arrived quickly enabling the Rick Menard team to professionally install it. We also had Rick Menard Heating and Cooling install our new furnace a few years ago. Overall we were very satisfied with our purchases and their employees were very professional.

By Robert Martinson on June 9, 2020 Verified by Email

Your service and pricing are probably the best in the city. I have recommended your company to more than one friend and would not hesitate to do it again. Many thanks

By Sheryl Bennett-Wilson on May 12, 2020 Verified by Email

Thank you Rick Menard Heating and Cooling. What a fabulous job, great workers, very dedicated. Left the place spotless. And great advice on which furnace to choose. We’ve been customer’s for almost 30 years - there’s a reason for that. You always provide excellent service.
The Wilson’s Ottawa

By Dale Reicker on March 4, 2020 Verified by Email

As experienced on previous occasions, Rick Menard staff responded to my call for help due to a dead furnace on the weekend at -10C quickly and with consideration and suggestions to avoid emergency weekend rates. Their technician arrived as promised and after a thorough analysis of the problem, made a recommendation for the repair. The excellent repair crew arrived punctually with all required parts and performed the installation quickly and efficiently respecting my property and wishes while ensuring a quality and aesthetically improved installation in compliance with all codes.

I definitely recommend Rick Menard Heating & Cooling to provide your heating & cooling needs.
DR
Orleans

By Jenn on February 1, 2020 Verified by Email

Excellent service. Called me back right away, friendly staff, prompt and efficient service. Would highly recommend. Thank you!

By Sue Fenton on January 31, 2020 Verified by Email

I want to thank Mike for his professionalism, courtesy, and work knowledge. Thanks so much for saving us from the cold.

By Françoise Lecrouart on January 10, 2020 Verified by Google

Very happy with the installation of a new Carrier furnace and humidifier by Rick Menard Cooling and Heating at a competitive price and straightforward salesperson.

By Michel on December 20, 2019 Verified by Email

Adrien & Jeff installed a new comfortmaker furnace. Both were very competent, professional & the cost was exactly as per the original quote. This is my third time dealing with Rick Menard Heating & Cooling who has installed 2 furnaces & a hot water tank in my homes & as always I have been completely satisfied with their work. Totally recommend them! Thanks Adrien & Jeff.

By Gene Pestell on December 9, 2019 Verified by Google

Fast, courteous and professional service when we needed it most. Special thanks to the whole team: Charles, Keith, Maxime and Alex. Deserve my strong recommendation.

By Bruce Lindsay on December 4, 2019 Verified by Email

The technician who replaced our fireplace gas valve and pilot light assembly was excellent. Professional, friendly, and courteous. Repaired our fireplace as if it was his own. He was meticulous and careful. No hesitation in giving him five stars! Same five stars for Charles and Rick Menard Heating & Cooling. Company is top notch in service, quality and price.

By Joanne Lemieux on November 29, 2019 Verified by Facebook

Very satisfied with our new furnace/water heater from Rick Menard Heating and Cooling. Our installers Adrien and Jeff were prompt, efficient and professional - fantastic job! I would have rated 5/5 but this website would only allow up to 4.5/5.

By Richard Lemieux on November 29, 2019 Verified by Email

Very satisfied with our new furnace/water heater from Rick Menard Heating and Cooling. Our installers Adrien and Jeff were prompt, efficient and professional - fantastic job! I would have rated 5/5 but this website would only allow up to 4.5/5.

By Dan Dorner on November 28, 2019 Verified by Google

Ben from Rick Menard was just here to do the annual maintenance on my furnace. He did a first rate job - and helped turn on the gas fireplace for me. Thanks, Ben! Much appreciated.

By Greg Holbrook on November 21, 2019 Verified by Email

Great job on our furnace and AC replacement, we are very pleased.