By Ami Jane on April 6, 2025 Verified by Google

I am giving 4 stars because the ladies in the store are AMAZING! So sweet so helpful call you by name! I absolutely love going there for all my own beauty needs and my clients.

Recently though I came across an issues which was mostly my fault, another reason I won’t give lower then 4 starts but would like to make the head office aware!! I ordered something for pickup the next morning. My fault for rushing and accidentally putting it for ship. When I moved I changed my address on the app but I never realized until it was too late I couldn’t take off my OLD address and it still had that as my shipping address. Once I realized it was shipping there I called salon centric customer service support and spoke to a really nice gentleman. He said to call back when the label is created and they will try to put in a redirect for me. I called back a little later that day with the info because the label was created. The woman I spoke with honestly just seemed like she didn’t want to help me. Like it was going to cause her to work harder than she wanted. After I explained she told me she didn’t know why the last person would tell me that. When I started to explain further she hung up on me. I called UPS and they told me Salon Centric would need to call and basically everything the nice gentleman with salon centric told me. My $160+ package was delivered to my old address and thankfully the people living there were nice enough to give it back to me. But I was VERY disappointed in whoever the lady was that hung up on me. I understand I called close to closing hours BUT I spend a TON of money with Salon Centric and never expected to be treated the way I was and hung up on. I won’t let this keep me from going in store and see the sweet ladies there but I don’t think I’ll ever use your shipping again even by accident because if something goes wrong I fear I won’t be helped again.

By Kimberly Steffen on November 20, 2024 Verified by Google

The ladies here are top notch!! I am sorry I didn't get your names, but THANK YOU SO MUCH for your amazing customer service! Happy holiday ladies!

By verbosity on February 20, 2022 Verified by Google

Dawn was so kind, patient, and helpful even though I kept her 30 minutes past closing time as she helped me decide on the right color selection for my client! Top notch!!! Thank you so much!

By Michele C on November 12, 2021 Verified by Google

We came in tonight (11-12-21) to get a few Products and without even paying attention I paid $100 too much (was busy talking with the lady at the register. I’m sorry I can’t remember her name. I am a true blonde haha) once I got home I realized the mistake I made. I quickly headed back up to the shop As they were about to close. Sure enough she was counting down the drawer and was over $100. I just want to say how much I appreciate her honesty. I can’t thank her enough. You have a great employee!

By Jessica Ham-Ying on August 28, 2020 Verified by Google

I love this store and won't go anywhere else! All the staff are so nice and helpful. They get to know you and you can tell they genuinely care and enjoy working there!