By Michelle Willis on August 12, 2026 Verified by Google

I never want frontier Airlines to have another dollar of my money. They are absolutely the worst. I told the poor lady at the ticket counter. She needed to go work for a company that actually cares about people. She says she never uses her own benefit because it’s still too expensive after you pay for luggage. Somebody please give that lady a job for a different airline.

By Larissa Connell on July 3, 2026 Verified by Google

They will cancel your flight with no care for where you’ll be displaced or how you will get home. They do not prioritize families flying and charge for every penny they can. Don’t waste your time or dollar.

By MK on June 29, 2026 Verified by Google

this is the worst airline. I purchased a ticket from PDX to Burbank because they don't fly San diego. So i had to get a ticket to LAS Vegas and from las vegas to Burbank and my son would come pick me up from Burbank. He is a student in Uni.of San diego.he drove to Burbank waiting for me there. I arrived Las Vegas and with in 45 minutes I'm supposed to catch anther flight to Burbank. They put me in the back of the plane and there are so many people in the plane getting out. Once i go out in 20 minutes i have to run to catch the next flight. I had to catch train look for the gate and go through security and TSA. Which was over crowed due to short staff. I recached the gate and was only few minutes late. They shut the door on me and told me to catch the next flight next day since no other flight was available. They could have put me with a different airline . My son is poor student and i had to get a hotel. My son booked another ticket with Delta and i had to take Delta to LAX. Frontier does not want to refund me any money nor give me a credit. This is the second time it happened to me with Frontier. They are notorious for this.
Never fly Frontier. They know how to rip off people. and not to keep customers happy. It was a simple thing . Either to refund money or give me credit for service that i didn't use.
totally RIP off and cheaters.. I filed a complaint with DOA

By Rich Strangfeld on March 9, 2026 Verified by Google

SAVE YOURSELF - AVOID FRONTIER AT ALL COSTS!!

I planned a trip for my wife's birthday on Sunday to see her family. The first day we could fly out was Sunday.

We got to our airport with plenty of time, we got to the gate and everything seemed to be running smoothly.....that is until we got on the plane.

When we got on and were fully packed for our flight, we were informed of a battery issue that would delay our flight. Concerning, but we thought it would be fixed.

20 minutes later, the same pilot who tried to inject levity into the situation and joked about the battery (which he probably shouldn't have done), told us we had to de-board the plane.

We weren't really given any communication from the people at the front desk. I had to go through the app to keep up on updates. When my wife and I tried to ask where our bag would be since we don't fly that often, we were quickly and rudely shooed away by an employee.

When we got downstairs, matters got worse! A very curt and disrespectful employee was barking orders at customers in a tone that didn't instill warmth or confidence. When an older lady tried to tell the lady to have a nice day, the employee snapped and told her to get her hand out of her face.

We were finally able to get to our first airport at 11 PM that night, as we took the next flight. Still, my wife's entire birthday was ruined. She didn't get to see her family that day and I was crestfallen. She was more understanding than I was, I felt horrible. I had been planning this trip for months and the main part of the trip was her getting to spend her birthday with her entire family. That didn't happen due to Frontier.

We basically had to spend the entire day for her birthday at the airport waiting for the next flight out. All because Frontier didn't have the common decency to check the plane out before landing and they didn't even have a backup plane to send us. They couldn't even tell us that our flight was canceled until we had to find it out from others in front of us and through the app. Quite frankly, I knew the flight was canceled before they made the announcement.

I am infuriated with Frontier and their "customer service", it was my first time flying Frontier and I very quickly decided it would be my last time flying with them. My wife agreed with my decision and had her own previous issues flying Frontier.

To make matters even worse, Frontier broke the baggage handle on our suitcase!

I'll give you a life hack: spend a little more money and AVOID FRONTIER! It was a huge mistake on my part and trust me, you're better off spending more money with a much more reputable and much more professional airline.

If Frontier was the only airport available for us to take a flight, we would opt to stay home and go some other time when a better airline avails themselves!

Steer clear of Frontier, trust me, you'll be VERY thankful you did!

By Alif Alam on February 4, 2026 Verified by Google

Frontier Airlines is hands down one of the most scammy, predatory airlines I have ever dealt with. Their entire business model feels built around tricking customers into paying more after you already bought a ticket. The app is a nonstop advertisement machine — every click tries to sneak in another paid add-on, another “upgrade,” another charge you did not ask for.

They deliberately separate families during seat assignment so they can force you to pay for choosing seats. That is not “budget,” that is manipulation. It is disgusting behavior from an airline that knows exactly what it is doing.

And let us talk about baggage fees. Southwest charges around $35 for a checked bag. Frontier charges up to $70. SEVENTY. For a single bag. On a “low-cost” airline. That alone tells you everything you need to know about how fake their low fares are.

Nothing about Frontier feels customer-friendly. Everything feels designed to nickel-and-dime you, confuse you, and squeeze every last dollar out of you. Their app, their pricing, their policies — all of it screams corporate greed.

Honestly, Frontier sits right at the bottom of the airline food chain with Spirit. Cheap in price, cheaper in ethics, and absolutely miserable in experience.

If you value your time, your money, or your sanity, avoid Frontier Airlines. The few dollars you think you save upfront are not worth the frustration, hidden fees, and blatant cash-grab tactics.

Worst airline experience. Period.