Quest Diagnostics

Quest Diagnostics Verified by Yext

3.9

(147 Reviews)

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Listed In: Medical Laboratories Place

The Quest Diagnostics difference. Bringing together quality, speed, and technology to power advanced, affordable diagnostics for all. No trade-offs required.

3.9

147 Reviews

Write a Review
Lizania Alonso

By Lizania Alonso on August 17, 2026 Verified by Google

Menah is an amazing specialist. To me the best one that you have in there. Very professional and capable. I didn't feel it it was so quickly. The Quest in Walden ave is so good.

Aaron Ryan (NaturalMuscle)

By Aaron Ryan (NaturalMuscle) on July 24, 2026 Verified by Google

Checked in 10 mins early, prick and a pee and out the door. Clean professional and quick.

Abigail Torres Fietz

By Abigail Torres Fietz on May 28, 2026 Verified by Google

I had a very disappointing experience at this Quest location. An employee named Holly refused to help me, telling me the lab order from my doctor was wrong and that my insurance would not cover it. She did not attempt to process the order, verify the information, or offer any real assistance.

After leaving, my doctor’s office contacted Quest directly and confirmed that the order was completely valid and that my insurance could be used. I wasted gas and time driving there with my child, only to feel dismissed and rushed out instead of helped.

What is especially frustrating is that I returned with the exact same order and explained that my doctor confirmed the test could be done. This time, Holly suddenly was able to process it. Yesterday I was told it absolutely could NOT be done, but today it could? The information kept changing, and the explanations given were inconsistent and confusing.

At no point did it seem like there was any real effort made to verify the issue or help find a solution the first time. A little more professionalism, patience, and willingness to help would have made a huge difference.

linsey constantino

By linsey constantino on February 24, 2026 Verified by Google

Kaitlyn is the NLY phlebotomist I let draw my blood. She is kind, shows courtesy and hits the ONE GOOD vein I HAVE every time. no FISHING PRODDING OR MULTIPLE STICKS.

Anthony Fracasso

By Anthony Fracasso on January 2, 2025 Verified by Google

I got there at 8:20 am. Had my blood drawn by 8:33 and out the door bu 8:40 am. Was surprised how nice the associate was while taking care of me.

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Quest Diagnostics 3.9 out of 5.0 based on 147 user reviews.

Quest Diagnostics
1779 Walden Ave, Ste 300, Cheektowaga, NY
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Additional Business Details

Business Hours

M-F 5:30am-1:30pm, Sa-Su Closed

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