By Khushbu Patel on October 3, 2026 Verified by Google

We had a very uncomfortable experience at this Quest location today. This location always seems to be short-staffed.
The man who was taking the blood work was visibly shivering/shaking and had a very difficult time finding my vein. It took a long time, which made an already stressful experience even more uncomfortable.
I understand that everyone can have a difficult day, but when it comes to drawing blood, we expect the person performing the procedure to be steady, confident, and able to make the patient feel comfortable. We hope Quest management looks into the staffing and patient experience at this location.

By Aisha Williamson on September 29, 2026 Verified by Google

I would like to share my experience at Quest Diagnostics. Date of my visit was 09/28/2026.
My doctor order a test for me (OVA 1). At first I went to the Iselin location because they closed late on a Thursday. However when I went there the Quest representative told me that I was not able to do the test because that particular test has to be done earlier in the day.
I then told her that I will go the the Quest in South Plainfield another day because it is closer to my house. She then told me no problem when I go to the Quest in South Plainfield, I would just have to give them the prescription from the doctor and the would know what to do.
I then made an appt for 09/28/2026 at 10:30am. On he morning of I took a break from work to get the test done.
The quest Representative took my prescription and she then told me that she needed my doctor's fax number. I called to doctor's office and gave her the fax number. She then begin to tell me that I need to bring a kit from my doctor in order to get the test done. I expressed to her no one told that I needed to get a kit. I expressed my frustration to Quest representative. She did not acknowledge my frustration, no eye contact and it felt dismissive. Quest representative went to the manager who was in another room who told her that I would have to bring a kit in order to do the test.
I call my doctor's office who told me that Quest should have at least 2 kits in their location. The Quest representative left the room. She then came back while I was still on the phone with the MD office and states that she did have a kit. She drew the blood. No apology, no acknowledgement of my frustration. The manager did not even come in the room to acknowledge me. I myself am a health professional (RN MSN) and I do not treat my patients like that. • Regrettably, the customer service during my recent appointment at Quest Diagnostics failed to meet acceptable standards.

By Julie Diaz on July 22, 2026 Verified by Google

Alicia was amazing. She is very pleasant and sweet she remembered me and my dogs! Usually It's very hard to find my veins. And it's always nerve-wracking, but she got a vein on the first try! Not only that, I never felt the needle go in! Even though she kindly warned me of the pinch. She provided an exceptional experience!! A+++

By Eric Flores on June 24, 2026 Verified by Google

Just went to visit your south Plainfield location and was told Jennifer was let go.This news makes me very upset. She is always so nice and very personable and amazing with my kids. We need to find where she is going to go next. Quest lost a diamond. Best of luck to her.

By Kevin Kung on May 14, 2026 Verified by Google

I've been coming here a dozen times to get blood work and occasionally pee-pee work analyzed. They recently renovated, so it's fairly a little more room in the waiting area. The times I've been here, I've never really waited a long time over my scheduled appointment like most people have. The staff is always courteous and quick with blood work process.

I can only come on weekends (Saturdays), so I'll schedule way ahead of time online and usually pick the first available appointment in the morning. Usually around 8AM. I arrive a little earlier the day of my appointment. While most of the time, I do wait a little longer than my scheduled appointment, it's never been an hour or more. This scheduling process for me has been working fairly well. Guess I've been lucky so far...!