By Leslie Herron on July 11, 2026 Verified by Google

My son goes to Virginia every summer to visit his Pops via America Airlines. He enjoys the flight there and back.

By Brandon Jung on April 19, 2026 Verified by Google

American is a terrible airline. They canceled several flights out of buffalo . I had many kids with us.

I switched to Southwest and got back with no issues.

Tried to get a refund on my flight that they told me I could get.
This took up to four months each individual passenger received an individual refund which is ridiculous and they still shorted me $200.

By Menahil Fatima on December 3, 2025 Verified by Google

Worst airline experience ever. I was traveling with my autistic child, and our flight in the morning was delayed by two hours, causing us to miss the treatment appointment we were traveling for. On the way back, the flight was delayed again. Anyone who has traveled with an autistic child knows how stressful and overwhelming delays can be, and this airline made everything ten times harder. Absolutely the worst airline I’ve ever flown with. I would never recommend it to anyone

By Ladiebug Chikon on October 15, 2025 Verified by Google

I believe this is to rate the outdoor baggage check? It was fine. The workers are helpful. I do think the airline needs to work on getting signage update, especially for the cargo port, which is what I was trying to locate. The baggage worker tried his best and even asked lady inside. She said go to Southeast Airlines on Cargo Rd to get a dog checked in. Well, that was sort of correct, but it is not actually called Cargo Road on GPS. I submitted for an update. AA needs to light up their signs out there. It was dark and foggy. I could not see well enough to find the place even after they gave me verbal instructions.

By Nayana Oliveira on August 4, 2025 Verified by Google

I’d like to share a recent experience I had with American Airlines, hoping it can bring awareness to how customer needs are being handled.

While trying to resolve an issue with my flight, I spoke to two different employees, and unfortunately, I felt they were dismissive and lacked empathy. It left me with the impression that my concerns weren’t being heard or taken seriously, which was frustrating and disappointing — especially when all I wanted was support with a legitimate problem.

One of the employees I spoke to was a man named Troy, who was working at the Jacksonville airport around 3 PM helping board passengers. My interaction with him, in particular, felt very one-sided — I didn’t feel respected or treated with basic courtesy.

I fully understand that airline staff have demanding jobs, but as a customer, I value being treated with kindness and understanding, especially in moments of stress. I’m sharing this because I believe these situations can be improved with a little more attention to how people are approached and supported.