By Jah on February 7, 2026 Verified by Google

I’m a regular customer at this store and the food is great, employees are MOSTLY nice but the biggest issue is the chihuahua lady. Every time I enter the store and she’s there her dogs are NEVER leashed, they urinate and poop on the store floor-GROSS and yes I understand accidents happen but I have witnessed this woman do it multiple times and the employees are just too worried about a bad review to tell her to leave. she takes up almost all the space, she talks for like hours a o the employees and other customers can’t even get their needs met. it’s a shame. i refuse to ship from lincoln center anymore because of that lady. she makes me extremely uncomfortable and my dog as well.

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By A Aziz on January 11, 2026 Verified by Google

The product is very good - I went in for chicken treats because my dog loves them. However, when paying for a bag of treats that costs 65 dollars, I expect much better service than I received. I’ve lived in New York for many years and understand the NYC personality; but this was one of the most disappointing and hostile experiences I have had with a store employee. She acknowledged my dog more than she did me (which was not at all). I felt I was bothering her and she didn’t even direct me to where the cash was - I had never been to the store before. Additionally, I had to repeat my phone number three times to create an account with the store and had to confirm with her she had the correct number otherwise my information would have been incorrectly recorded. She provided me no information and once I left the store I saw the employees were gossiping about me. Truly an unprofessional experience for a premium product. Go to the Greenwich village location where you are actually treated like a person.

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By Daniel L on October 28, 2025 Verified by Google

I recently adopted a rescue dog, and on the way home this past Saturday, I came across this treasure. I chose to give this a try because my little guy is quite particular. The staff consistently inquired about my dog's allergies and the kind of kibble they currently consume, and they were generally amiable and understanding. which I adored since it demonstrates their genuine concern for your dog. I received many samples of the goodies from Amy, along with a sample of the recipe for beef and russet potatoes, which my dog Aspen adored.

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By Soda Jo on August 5, 2025 Verified by Google

The experience was very bad. My dog vomited after eating. I wanted to cancel the automatic delivery for the second time but was not allowed to do so. The return process was also very troublesome. I did not buy fresh food and returns were not allowed. I will send it to major platforms. I hope that no one will be deceived again.

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By John Woo on June 26, 2025 Verified by Google

I have dreamed of this place existing for so long. Organic and raw foods for dogs. Healthier than most of the garbage that humans eat. I was just so excited when I walked in the door. The whole kitchen was moving all the products were branded. Everything was freshly made. This is what the upper west side is all about.

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By Chris Fung on July 24, 2024 Verified by Google

Just sayin’…!!! Sienna greeted me in the store as I was looking for a dog treat!!
She asked me if my dog liked dry or chewy treats…I had to say I really didn’t know because I was sitting for a doggy!!….. she kindly ask me to fill a sample bag of treats …and I politely took 2 of each….beef strips and chicken strips…dry and chewy!!!
Sienna is a very thoughtful and kind person.
I would be thrilled to have her on my team if I owned a business!! Great Customer service.
I know customer service..been in it my whole life!!
Turns out the dry and chewy was a hit…”Tekka” is hooked on the stuff…now I have to New York Hustle my way back tomorrow and get her some packs of treats!!!! :) :)

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By Evangeline on January 24, 2023 Verified by Google

I went here to get a treat for my dog and the person who worked there was super nice! She was very helpful and went out of her way to help, going above and beyond! I just gave my dog a small treat and he’s sitting at my feet begging for more. The moment I opened the back he came over and asked for some. I don’t think he’s ever enjoyed a treat more, he even tried to get seconds. This place really knows how to please dogs because even my dog who hates food loves it! I didn’t bring my dog so it was a great surprise for him! Thank you again to the nice lady who helped me today! I didn’t get your name but you made my day!

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