By UserName on August 7, 2026 Verified by Google

This location has a walk up atm that DOES NOT OPEN until the bank does - REALLY?? The guy in a black suit inside just stood at the interior second door watching 2 ladies get drenched, poured on trying to get access to the walkup atm. The guy in the suit was nice enough to open the doors for the employee but relocked the atm door back. TAKE YOUR BUSINESS ELSEWHERE, CHASE DOESNT DESERVE SQUAT.

By Shuaib V on June 25, 2025 Verified by Google

I drove an hour and a half to this branch to open an account for my daughter since it is the closest to me. I've been a chase customer for many many years. Two females informed us we had to set an appointment to open an account THEN they suggested we could do it online. Sure enough, there ARE a few options for opening an account online. Cool. We went through the motions and filled in our info only to be told at the end that we are unable to do so. I called customer service who said that you can ONLY open an account in person. When I asked about the options online and informed her of what the lady in the branch told me- she said that was "misinformation". When I asked the rep why then you would have options for opening an account on their website, she told me that "this is a problem that alot of customers are complaining about and that they do not have the ability to open an account online for customers" what kind of BS is that? Chase has gone done hill.

By Wilby Wilburforce on April 22, 2024 Verified by Google

The staff who greeted me were warmly courteous, very knowledgeable, helpful and highly professional. I was genuinely impressed by the overall pleasant experience, this having been my first visit at the branch. I live in an area without Chase branch offices, so driving two hours one way was all the traffic unpleasantness I needed. It was refreshing to be walked through my bungling attempts at their ATMs, handled by a consummate financial professional, whose name was, I believe, Jacqueline. I should have been more acutely aware, but I was just somewhat overwhelmed by her kindness. Thank you.

By Delainey Robb on November 16, 2023 Verified by Google

Teller did not know anything about how their own machines worked, could not explain why or how my cards (which I had at home) in my mobile wallet were being listed as "deactivated" on their own ATMs. The ATMs at this bank claimed I had activated "new cards" meanwhile I knew my ACTUAL cards were at home I was just trying to use my cell phone mobile wallet to make a deposit (normal procedure). Knew nothing about how to remedy process or why the atm was insisting I had activated new cards (that clearly don't exist) and refused to help me. Useless. Being paid to be obstinate and unhelpful

By Timur Sadykov on May 31, 2023 Verified by Google

I just started my business and had troubles after applying this branch to increase the limit of my credit card to the manager Jacob Y.
My credit line was not increased, but I was assured to take a new credit card for the company, which was approved as the manager told me.
10 days later, the credit card never came to me and what was my surprise when the same manager called me and said that I was not approved of anything.
The result of my appeal is that my credit score very low due to the unprofessionalism of the staff of this bank and I never received the loan promised by the bank.
I will not leave it so and will contact the credit bureau to clarify the circumstances of this fraud by the bank. My advice to you, choose another bank