By Paris on August 14, 2026 Verified by Google

Within a couple of weeks we needed both our washer and dryer repaired. We first attempted to use a company that was recommended by the manufacturer. That turned into a disaster (literally). Thankfully my husband came across Mr. Appliance!! Not only did he repair both our washer and dryer, but Andrew was very kind, professional, knowledgeable, thorough, and kept us informed about what he came across during the repairs. Highly recommend Mr. Appliance!!

By Jerome Verbrugge on November 19, 2025 Verified by Google

I live in Westfield Indiana. A service man came out July 3, 2025 to fix my ice machine. He moved the refrigerator and the ice machine began working. He claimed that the line was pinched even though I never had any problems with the water dispenser. Instead of charging me $129 for a service call he charged me $261 because he said he fixed it. When I set up the appointment, they said that the $129 fee would go towards any parts and labor that were needed to fix it. So I actually paid $390 to have somebody move my refrigerator. He then said that I had a one year warranty to come out and fix it if something happened again. Today is November 17, 2025 and my ice machine stopped working. I called and they said that because the service man did not replace any parts, there is no one year warranty. They said they would come back and look at it for $129 like they said the first time when they charged me $261.

Today is November 19, 2025 and a very professional, knowledgeable, friendly technician came out to look at my icemaker for free. He determined that the icemaker did need to be replaced and is coming back on November 24th to replace it. I will only be charged the cost of the icemaker. And it will have a one year warranty. I’m so glad that we got this miscommunication worked out. I am changing my star rating to a four and if everything goes well for the next year, I may even change it to a five!

By chris walker on March 12, 2025 Verified by Google

My dryer was not spinning when turned on it just hummed. The service tech, who was very professional and cordial, diagnosed and ordered a overhaul kit replacing worn internal parts. Was charged over $400 in parts and labor, ok , no problem. Less than a week later it was doing the same thing, just humming. Was told that I had to be charged another service fee if tech worked on it again. Seems to me if the same problem persists after I was charged $400 ,why should I be charged again?
It seems pretty shady and my dryer
Still has original issue.

By Elizabeth Wisehart on September 12, 2024 Verified by Google

Great experience! Had an issue with our dryer and they came out the next day. They send a picture of the tech coming and let you know when they are heading your way. Our dryer did not have a part (unusual brand I think) so the tech advised on what to do, but they didn't even charge us for their time! Excellent service and a great pricing model- the fee charged for them to come to your home is actually applied towards the maintenance being done on the appliance. Very happy with our experience!

By Nick marino on March 20, 2023 Verified by Google

If you're looking for a reliable and professional appliance repair service, look no further than Mr. Appliance. From start to finish, my experience with this company has been nothing short of outstanding.

The first thing I noticed about Mr. Appliance was their excellent customer service. When I called to schedule an appointment, the representative on the phone was friendly, knowledgeable, and eager to help. They were able to schedule me for a convenient time that worked with my busy schedule.

On the day of my appointment, the technician arrived on time and was courteous and professional. They quickly diagnosed the issue with my appliance and explained the problem and the repair process in detail. I appreciated their transparency and honesty, as well as their willingness to answer any questions I had.

The repair itself was completed quickly and efficiently, and the technician made sure to test the appliance thoroughly before leaving to ensure that it was working properly. They even cleaned up any mess they made during the repair, leaving my home looking just as clean as before they arrived.

Overall, I would highly recommend Mr. Appliance to anyone in need of appliance repair services. Their excellent customer service, professionalism, and attention to detail make them stand out from the competition. Thank you, Mr. Appliance, for a job well done!