By Jack Vozel on November 28, 2024 Verified by Google

Regardless of how much I like the brand, I am thoroughly disgusted after seeing a male employee consistently picking his nose and touching merchandise. He had additional hygiene issues and the lack of decency is enough for me to not want to return. Very disappointed.

By T Rainone on November 10, 2024 Verified by Google

Tis the season! . . . For great holiday sales and great customer service! Haven’t always had the best experience with some of these stores but Aramis, Scott, and Adam made our shopping experience great. Lots of stuff for 50% off right now and everyone dealt with all my questions and pestering with service and a smile. Def coming back for hiking gear next year!

By Jack M on May 30, 2024 Verified by Google

Always love the sales. One can get great made clothing for nice prices. And they last a decade. Love Eddie Bauer. Plus the staff is always helpful and friendly and awesome

By Janet on December 8, 2023 Verified by Google

Customer service and the quality of the apparel at the outlet have really gone downhill. I have had zippers break on three of their packable down coats. The first two were exchanged on the spot when they verified my purchase by looking up my phone number. Yesterday I stopped in with another one and was told they have a new computer system and can't look up anything and that everything requires an original receipt.

"Live your adventure"? Not in their packable down coats they snag on everything. And that's true of the outlet and the retail store.

I get that retailers want all the customers they can get and mislead those same customers into thinking the oulets and the retail stores are one and the same. They're not. I wouldn't have cared either - until yesterday.

By Ayala Shahaf on December 30, 2019 Verified by Google

The best store ever. Couple of years ago I bought down parka at this store. Unfortunately, one stitch was unravel. I was there last week and asked to talk with the manager. I showed her what happened and i was ready with all the excuses to ask a nice discount for a new one. I didn’t have to. She went and came back with a new coat,, asked the old one .... and made the exchange.....I was speechless....I left with a new coat. This is why I am buying at Eddie Bauer. The customer service is the best.