By Big Ben on July 16, 2026 Verified by Google

Santiago was exceptional. He showed the admirable work ethic which is all too scarce in today’s society. He not only did impeccable work; he also was informative and basically saved my system from eminent failure by taking extra time to dig out access to a second tank full of solids that no previous company had ever even mentioned existed. Very grateful.

By keith snipes on June 21, 2026 Verified by Google

Fast,accurate, great job!! The employee’s name was Isaiah. Kind heart and a dedicated soul! Kind of employee as a business owner I’d HATE to try and replace!! They were prompt , patient and compliant to our facilities rules.. DEFINITELY using their services in the future!—6 stars—

By Jim Wickwire on March 31, 2026 Verified by Google

Rubin provided exceptional service at a very reasonable price. When pumping out our septic tank did not resolve our drain issue he correctly diagnosed the problem and was able to clear the main line. He is very experienced and knowledgeable and was incredibly friendly and pleasant to deal with. We will definitely be using him for any future issues

By Ivery L. Mays Jr on January 8, 2026 Verified by Google

My name is Ivery Mays Jr. & I'm Carolyn Mays's son and this email is on her behalf. I arrived at my mom's (Carolyn Mays) home and the 1st thing I notice are rocks the size of my fist in her yard. In addition, you can see holes that didn't get properly filled with dirt and a pipe fitting. Once I entered into the house, I proceeded to walk towards the basement where majority of the work was performed. Second, I noticed that there was some concrete or some type of mud used to patch up a hole. If you look at the picture, you can see that the hole wasn't properly filled. Next I noticed that there was piece of hose hanging from the ceiling in the furnace room. I proceeded to walk over to the laundry area and noticed that there were 2 tees that were installed right behind the basement window, preventing the window from being opened. Lastly I couldn't help but notice that the pipe was installed under the floor joist instead of holes being drilled through the joist.

On October 5, 2021 at 6:02 PM (P.S.T), my mom called Genoline and informed her that she had a complaint about the work that had been performed at her home. After Carolyn spoke to Genoline, I started talking to her and explaining everything that you see in the pictures in this email. Genoline informed me that she would document everything that was discussed this evening. Genoline also provided me with the email so I could provide pictures of the work that was performed.

On October 5, 2021 at 6:29 PM (P.S.T.), my mom contacted Joe who worked for River City Environmental. I proceeded to get on the phone and I introduced and informed Joe that I was Carolyn's son, Ivery Mays. I asked Joe if he was finished with the work that was performed at my mom's home. Joe informed me that they were finished. I asked Joe if the were done why was there a pipe fitting, rocks the size of my fist in her lawn and holes that hadn't been properly filled. I also informed Joe that there was a pipe hanging in the furnace room and that the 2 tees installed right in front of the basement window. Joe told me that they needed to come back and install some braces to support the 2 copper lines that were just behind the washing machine. I asked Joe if he would have installed the pipe the same way at his house. Joe stated that he would. I informed Joe that the work that was performed was inadequate. I asked why did they install the pipe under the floor joist instead of drilling holes in the joist & running the pipe through the holes. Joe stated that drilling holes in the floor joist would have compromised the integrity of the structure. I informed Joe that he was incorrect. I asked Joe what was his title and Joe stated that he was a 4th year apprentice. I informed Joe that I was a General Foreman and member of Local 290 and that I was a Union Steamfitter of 10 years. I stated that I've worked on pipe from 1/4" all the way up to 82". I informed Joe that as a Union Steamfitter, we didn't walk away from a job unless it was 100% complete. I also informed Joe that he needed to take pride in his work. I asked Joe who was his supervisor. Joe reported that his supervisor was Jesse and he'd be in the office tomorrow around noon. I informed Joe that I'd be calling Jesse tomorrow around noon to discuss the inferior work that was performed at Carolyn's home.

I WAS APPAULED AT THE WORK THAT WAS PERFORMED AT MY MOM'S HOME. THE WORKMANSHIP WAS VERY POOR AND UNACCEPTABLE. MY MOM IS 74 YEARS OLD AND I BELIEVE SHE WAS TAKEN ADVANTAGE OF DUE TO HER AGE AND THE FACT THAT SHE HAD NO IDEA WHAT WAS CODE OR NOT. THE INDIVIDUALS WHO PERFORMED THIS GARBAGE AT MY MOM'S HOME SHOULD BE AHSAMED OF THEMSELVES AND FIRED ON THE SPOT. THE WORK PERFORMED LOOKED LIKE TEMPORARY PATCH WORK WHERE A PERMANENT SOLUTION SHOULD HAVE BEEN COMPLETED.

By Apryl Brunner on December 21, 2025 Verified by Google

Reed from River City Environmental was extremely professional and provided excellent service from start to finish. They quickly diagnosed the problem and unplugged a sewer line that was completely blocked by a large ball of tree roots. The work was done efficiently, thoroughly, and with clear communication throughout the process.
It’s refreshing to work with a company that is knowledgeable, reliable, and takes pride in doing the job right. I would absolutely refer River City Environmental to anyone who needs plumbing or sewer services and will not hesitate to use them again whenever the need arises.