By Maui on July 26, 2026 Verified by Google

While the customer service here was great the services to examine my pets for flea and heartworm medication was not professionally done and very lazy.

I paid a total of $260. And the only examination my cats received was A breathing check, their weight measured, and their teeth checked. Not to mention I was told by the professional that cats don't really get heartworms and in his 5 years of experience he hasn't really had to deal with that. I felt like he just wanted to move on and was very lazy. I was robbed. Mind you I went to vetco in Burbank 2 months before and the vets there were very attentive they checked everything professionally and even gave me a printout of proof of the processes they did.

While I was over there I let them know since they were the only ones open when I have to do a follow-up for my kitten can I just go to the one that's closer in Pasadena they said yes but they recommend coming back to them.

Since one of my cats that he was already examined I didn't have to pay another fee for another examination to get prescribed the flea medication. The Burbank vetco was honest and the one in Pasadena was very dishonest. When I asked the lady for a refund from one of my cats because of the situation she said sorry we work independently and we have different doctors..... I'm sorry what I'm confused??? A vet is a vet

I'm honestly very concerned with how vet practices are in our days it feels like you get nickeled and dimed with a lot of negligence done.
I also noticed how there's no cameras in any of the clinical rooms to ensure proper practices and no harm or abuses being done to your pets. I guarantee they don't set up cameras so they don't get held liable for any wrongdoing by their employees.

It's sad that I had to experience this and pay $200 for a professional not to professionally do his job. This is the first lengthy review I've ever posted because I cherish and love my cats and felt betrayed by people who I should trust with my animals

By Vanessa E on June 15, 2026 Verified by Google

Staff was really sweet and caring. Didn't pressure me into purchasing expensive treatments. Answered all my questions. Felt they were honest.

By Elizabeth Sassler on June 10, 2026 Verified by Google

We've brought our cats to Vetco Pasadena for several years, and Dr. Pohl and the entire team have always been wonderful to work with. We couldn't ask for a more compassionate veterinary practice.

What stands out most is the kindness and empathy shown by everyone on staff, especially Jasmine. During a very difficult time saying goodbye to one of our cats, they treated both him and our family with genuine care, patience, and respect. They thoughtfully had us handle checkout and arrangements for his paw prints beforehand so we could focus entirely on his final moments.

We are deeply grateful for the support we received and highly recommend Dr. Pohl and the Vetco Pasadena team.

By Jen Marchain on April 3, 2026 Verified by Google

I just wanted to thank Dr. Sharp and the whole staff for their extraordinary care to our little 7 pound 11 year old chihuahua. From the time of our dental consultation up to procedure / surgery, Dr. Sharp and the staff provided a delicate touch, empathy (I had past trauma with a bad vet) and step by step care. The reason this rating gets 5 stars is because I never felt pressured into services I didn't need. They included me in all decisions and they carefully explained the cost. They also called the day after my pups surgery to see how she's doing. We live roughly 10 miles from this vet and I came away with such confidence that I want to make Dr. Sharp our vet. Thank you team!

By Paige Ashleigh Ordonez on January 30, 2026 Verified by Google

We have been coming to Vetco Pasadena since June 2025. We have only experienced great care from the doctors and the entire staff. The always provided great service when it comes to surgery procedures and medicine refills. You can tell they really about our furry loved ones. We are always grateful for their kindness. Thank you Vetco Pasadena 🤍