By Yellow Armadillo on August 17, 2013 Verified by Guest

My brothers and I decided to pitch in and buy an overpriced Gucci watch for our mother's 50th birthday. Staff working that day were very friendly, but our mother ended up wanting to switch it up for a different coloured surface. She was given a new watch where a couple days later, the battery stopped working. She brought the watch back to the store to have it sent to the Gucci factory to get the battery replaced, and was told it would take two weeks. Returning in two weeks time, she was told that it was, for some reason, taking longer than usual. She got the watch back 5 weeks from the time she brought it in, and was told the watch had a defect where the battery connection was faulty and that they had to do a major rework on the watch. They refused to give a new one. So not only were we sold a faulty watch, when the watch came back, it had scratches on it. And when this was pointed out to the manager, his response was something along the lines of... all watches get scratched eventually. Thank you for creating more work for our busy mother and now every time she looks at this watch, she'll remember how foolish her children were in buying it from you.

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By Yellow Armadillo on August 17, 2013 Verified by Guest

My brothers and I decided to pitch in and buy an overpriced Gucci watch for our mother's 50th birthday. Staff working that day were very friendly, but our mother ended up wanting to switch it up for a different coloured surface. She was given a new watch where a couple days later, the battery stopped working. She brought the watch back to the store to have it sent to the Gucci factory to get the battery replaced, and was told it would take two weeks. Returning in two weeks time, she was told that it was, for some reason, taking longer than usual. She got the watch back 5 weeks from the time she brought it in, and was told the watch had a defect where the battery connection was faulty and that they had to do a major rework on the watch. They refused to give a new one. So not only were we sold a faulty watch, when the watch came back, it had scratches on it. And when this was pointed out to the manager, his response was something along the lines of... all watches get scratched eventually. Thank you for creating more work for our busy mother and now every time she looks at this watch, she'll remember how foolish her children were in buying it from you.

Write a Comment