By George Koumbis on June 3, 2026 Verified by Facebook

I just moved to this bank and everything has been great. The nicest people as well.

By jim hoshaw on March 11, 2026 Verified by Google

We were at Glenview State Bank for Over 30 years and moved to Busey once they were purchased by GSB. Adam and Ayleen at the Greenwood location are spectacular. For years, they have always been so kind to my wife and I when we come in to the bank. Recently, my mother-in-law died, and although they did not know her, they honored her with a nice gift basket of flowers to my wife. It is so nice that they thought of my wife at this time as these flowers made my wife so happy.
Busey is lucky to have such great employees. We have not noticed a change since the state bank days we will continue banking at Busey for the rest of our lives.

By PAUL S on January 31, 2026 Verified by Google

Busey has not carried forward any of the Glenview State Bank morals. No one within Busey has any integrity. My parents banked with Glenview State for 50 years. Both parents passed and I was left as account holder via all their accounts in a trust. Busey sent demand letter after letter to change name on account yet it is titled per the trust. Busey would not accept this and closed the account without any notice despite multiple attempts to resolve; in fact one mgr publicly stated they would deny I had any in person conversation seeking resolution. Busey customer care- do not even attempt to reply to this review; multiple calls to your main office resulted in "file a complaint with CFRB". Everyone with any accounts here- withdraw your money and go somewhere else.

Busey communications- you have my information. Feel free to reach out although no one tried for the last several months and especially last 10 days and refused to tell me where my funds were. Perhaps you have a backlog of closed accounts; I'll allow you time.

By Matt R on September 26, 2025 Verified by Google

0.5/5 just want to reach out and let busey know nothing has improved, I still cannot stand the quality of service from the bank itself. it's unreliable, prioritizes privacy over functionality, misfunctions 10x more than any other bank I've worked with, Zelle frequently doesn't work, the bank balance frequently displays the wrong amount. when I escalate these issues the bank refuses to take responsibility and they always blame the retailer. The retailer doesn't control your app, busey does. It's your responsibility to have a functioning app. I have capital one and it has so many great customer focused features, it's user friendly and it has had an issue once in the past 6 months.

if I messaged every time busey caused issues it would be a second job. It's not whoever gets this messages fault, but the message needs to be sent to the company. I'm putting in my public review as well. I'm sick of this, years with no improvement when I didn't even choose this godforsaken bank to begin with. it bought out the community bank Glenview State Bank and it couldn't have left it's previous costumers in the dust more. Glenview State Bank never had issues with their apps or their service. Surprise, big banks don't do it better.

By Sonia Hagopian on July 3, 2025 Verified by Google

Though the staff is very nice, the bank is extremely behind the times. There limits on Zelle are absolutely ridiculous! Considering that we now live in a world without checks. This was a complete pain and inconvenience! I would not recommend banking here. They really are behind the times.