By Jon f on June 1, 2026 Verified by Google

Employees at this branch in particular..

Are just Fantastic and customer friendly..!!

Ethan helped me at my visit and was exceptional..
Met the branch manager Adam
he is great..!

Iam really happy
Jon

By Judy Christiansen on May 20, 2026 Verified by Google

Adam, Ayleen, Alexis, Ethan.The staff at this location are very awesome, very helpful always, very friendly always.

By Jayne Tyler on December 20, 2025 Verified by Google

Best bank I've ever delt with. No errors, excellent customer service, easy online banking. I've been with them for 6 years.

By Barry Schwartz on August 23, 2024 Verified by Google

I called customer service to ask about a check I received in my late mother-in law's estate (I am the executor of the will) and how to deposit it, etc. A week later my wife and I received a candle in the mail along with a note saying how sorry they (Busey) were to hear about her passing. I don't have millions at Busey and I'm probably one of their smaller clients which makes this review so genuine. We were really touched by this - talk about great customer service!! I probably call customer service 1-2 times a year to help me with online banking and they are always nice and super-helpful. Can't say enough about them!

Barry & Lana Schwartz

By MB B on April 5, 2022 Verified by Google

Terrible. Went to change coins into paper bills, found out there was a 10% of the amount changed fee. Talk about usury! Then they said if you open an account they will waive the fee, this however wasn't true, then it was open a business account and we will waive the fee. All the while they are holding our hundreds of dollars of coins hostage and refuse to return them to us when we refused to pay the fee. After then being told that they would need our business paperwork to open the business account, we balked as in who carries their articles of incorporation, operating agreement, IRS EIN number letter, etc. with them to change some coins at the bank? The manager, I'm sure knew this and then when we protested in a polite but firm manner, they said I was getting abusive...all of this after they had just tried to abuse my wife who had gone in to do the transaction and whom they strung along and took advantage of her english as a second language immigrant lack of sophistication. All of this nonsense coming from a bank that purports to be from a university town, Champaign, Illinois. What a shame! Awful and shameful service! No excuse!