By Kate Maurin on March 1, 2026 Verified by Google

My parents were residents for 8 months and it was not a good experience. There were medication issues (late/missed), lack of housekeeping, staff sleeping in common areas during work hours, laundry room/garbage area cleanliness issues, broken down appliances, courtyard/outside spaces in disrepair, dismissive staff and resistence to outside providers for hospice care. The intergenerational living highlighted is very limited.

By Kelle Gressem on September 8, 2025 Verified by Google

My mother-in-law lived at Vincentian Schenley Gardens in the memory care unit.

The facility has been consistently short-staffed in the memory care unit—often with only one aide responsible for 14 residents. This level of staffing leads to delayed care, long response times, and visible strain on the staff who are present. These issues have been ongoing, not temporary lapses.

Despite repeatedly raising concerns with management, we found them uncooperative and unwilling to take meaningful action. Instead of solutions, we received dismissive responses and little follow-through. Had it not been for a private duty aide we arranged for my mother-in-law, her comfort and well-being would have been severely compromised.

Families entrust loved ones to facilities like this with the expectation of safe, attentive care—an expectation that Vincentian Schenley Gardens has not met. While some staff members are hardworking and caring, the chronic understaffing and lack of accountability from management make this an unsafe and unreliable choice.

We have since moved my mother-in-law to another facility where the staff-to-resident ratio is appropriate and residents’ needs are met with care and attentiveness.

It is also worth noting that many positive reviews appear to have been written by staff in an effort to boost ratings, which makes it difficult for families to rely on Google reviews when making such an important decision.

By Chris Heron on April 28, 2025 Verified by Google

I cannot say enough wonderful things about Vincentian Schenley Gardens. From the moment I walked in, I was greeted with warmth, professionalism, and a true sense of community. The staff here goes above and beyond to ensure that residents receive not just exceptional care, but genuine love and respect.

What sets Schenley Gardens apart is their person-centered approach towards residents--they take the time to know each resident as an individual, tailoring care to their preferences and needs. The communication with families and caretakers is also excellent and I know people feel reassured knowing their loved ones are in such capable and caring hands. Highly recommend!

By Valerie Kramer on January 16, 2025 Verified by Google

My mother has been at Schenley Gardens for over a year. She needs significant help with many functions of daily living and aldo has dementia. She is well taken care of - staff is friendly, attentive and caring. Her room is kept very clean and laundry is done well. Medicines are given as perscribed. She is in a wheelchair and is taken to meals and activities. Unlike other places, I do not have to hire my own help. Mom can be well taken care of by the Schenley Gardens staff. Her apartment is very nice - bright and modern (newly refurbished). The large handicapped shower is fantastic. I am very happy and grateful that my Mother's is in a place that takes care of all of her needs. If you are reading reviews, you may want to check the dates. I understand that the management in place now is relatively new and things were not so good a number of years ago. I have found the current management very responsive, available and on top of things.

By Christina Kreider on April 18, 2024 Verified by Google

I had the opportunity to complete my doctoral capstone project at Vincentian Schenley Gardens. The staff was all very welcoming and helpful, saying hello every time I passed them in the halls. I could tell through my interactions with the staff that they truly care for the residents and their needs. I also had the chance to not only observe but also participate in a lot of the activities that are provided at the site. I loved to see how happy and excited the residents were to engage and felt that there was a wide variety of activities to make it feel like home for every resident. Vincentian managers are always open to suggestions and making the environment better and truly want to make sure this environment is a comfortable living space for their residents.