By Kyla LeeAnn on November 9, 2024 Verified by Google

I will not go to this one .. i went here twice and was very disappointed in the way the staff interacts with there customers They were talking about other customers badly right in front of me. I don't appreciate that at all. The other location is soo so friendly and I will continue to give them my service and not this location . So if u are ever wondering why maybe the aren't as busy its not because it's the newest location. . I asked them where a product was and there was 2 of them standing up front and they pointed to where the product was .they pointed it out because they were to busy gossiping about other customers. That is so not professional. I will not have to complain again because I won't be back to this location . I will go to the one that has amazing customer service

By Austin Ramirez on September 26, 2024 Verified by Facebook

Decent store. Does get expensive very quick. The credit card is a pain in the ass to get working and pay on it. They are lucky it’s one of the few places that sells color

By Nicole Biggs on May 17, 2024 Verified by Google

Was my first time in this place.. horrible place.. why do we need an account to shop in a place in person.. I understand stand vibe shipping.. but if we are in a store shopping it's stupid that we HAVE TO have account to buy stuff

By Mollie Lamer on April 17, 2024 Verified by Google

Just went in here for the first time, needing some hair care for myself. I've never been in this store before and not aware that if you're not a licensed cosmetologist, they don't sell to you.

When I went in there I was not asked if I needed any assistance in finding something (not the complete end of the world) but I could have been informed of the purchase requirements then, so I took about 15 minutes to find the products I was looking for and took it up to the register.

When I was greeted at the register, it wasn't a very welcoming feeling but it's early morning, so I don't think too much of it. I was asked if I had my card, confusion was on my face because I was trying to hand over my credit card. The lady then said, "no your license card.. this is a whole sale store, are you a licensed hair dresser?" I replied I was not and then I was told, "you can't shop here."

No apologies, no giggling it off, just given a no and get out, basically.

This isn't the worst I've been treated by a store, but there can definitely be some improvement to your customer service. Maybe a friendly greeting, assistance, apologetic to the ones that aren't aware of your store standards, and to be honest, a little less of a "nose in the air" attitude.

I was suggested a product by my hair stylist, thought I'd give this store a go because they had it, and I was treated poorly. I will make sure that friends and family that work with hair are aware of the treatment they may expect if they decide to do business with you. Maybe touch base with the staff at this location and have them work on how they treat others.

By Erin on December 12, 2023 Verified by Google

I always love going into this supply store! Jamie and her staff are so friendly and helpful. Exceptional service with a smile every time!