By Jake Stowers on May 23, 2025 Verified by Google

Rob worked for two hours to make sure our delivery of materials was right where we needed it. Our property was difficult to access but he handled it like a pro. Shoutout to James, Eric, and Brandon for assisting to make sure everything went well.

By Daniel Leavitt on June 6, 2024 Verified by Google

Went in for a few items. Got there during posted business hours and was told I would need to get there by 3:30 next time and it "probably wasn't going to happen" today to purchase my few boards... not going to spend money with a company that makes it difficult. As much as I dislike the box stores at least they honor posted hours.

By Philip on September 28, 2021 Verified by Google

Bought some lumber here for a project. Took a while to find straight material but I did get it.👍👍👍 Everyone I dealt with was friendly and helpful.👍👍👍Lumber is better quality than Lowe's in my opinion.

By Jan Williamson on February 14, 2019 Verified by Google

Disappointed with the service. Only two guys at the front desk, with at least 3 of us waiting, while other employees were milling around, drinking coffee and staring at those of us who stood in line no less than 25 minutes . . . Then, when I finally got some help, and asked for pricing on a specific style of door moulding, I was told they would have to call the company who produced it to find out. I didn't want the poor blokes behind me waiting any longer, and had already decided that if I couldn't get any faster service and expertise than that anyway, I wasn't going to pursue purchasing - so I left. There was no acknowledgement from anyone upon entering initially, and I could overhear someone answering the phone saying that "all sales people" were busy and would have to call back later. It was very disappointing, as I had just come from another lumber supplier whose office was very busy - but they greeted me upon entering; and then helped me ASAP in choosing the moulding - and then they were able to quote me a price - and gave me a booklet of moulding styles, and printed out the quote. Ruffin and Payne is either understaffed, untrained in customer service, or both.

By Ross Guedri on December 1, 2017 Verified by Google

Ruffin & Payne was a pleasure to work with and I will continue to use their services. The staff was very friendly and knowledgeable. I needed an order at the last minute and their staff greeted me with open arms and made sure I got what I needed. Their prices are reasonable and the product was exactly what I was looking for. I can't express again how pleased I was with their services. Keep up the good work!