By Nathan Leeper on December 12, 2025 Verified by Google

Very friendly people, but I will say, I'm kind of annoyed that I said, "Hey, I got some other shopping to do. I'll be back." They said it's fine, but what I'm annoyed about is I wish I had supervised it because the skateboard looks great. But they left the stickers on the bottom side of the truck and put it on top of the risers I bought. You can still see the sticker stuck underneath the trucks for the price tag. I don't understand why that was so hard to remove so that it would look nice and not like you left the stickers on.

By Fatima Gonzalez on March 4, 2025 Verified by Google

Great location well kept and organized. The cashiers are nice and helpful. Leaving 5 stars for the amazing above and beyond customer service that was provided by Andrea . I stopped in for a new comfy pair of vans and left with two pairs and a couple outfits. Her patience with my needy self is beyond appreciated . I must of tried on 8+ pairs of shoes and due to my wide foot she had to run back several times not a single complaint and she was so friendly and genuinely helpful. I saved $180 dollars thanks to her welcoming customer service and upsell skills which I not only appreciate but applaud. 🙏 Friendly customer service with a genuine smile can be hard to come by BUT deserves recognition. Thank you I can't wait to stop in for another pair or two 😉

By Nathan Staples on September 12, 2024 Verified by Google

Always a top notch experience in this store. Very helpful customer service without being push. Alec is the best. She spent about 30 minutes helping my daughter pick just the right pair of shoes. She was very patient and helped my daughter voice her likes and dislikes as they narrowed down her options. My daughter was very happy with her new shoes. Excellent product and super customer service.

By Katie Sallee on September 30, 2023 Verified by Google

I recently went into the Springfield location to exchange a pair of shoes my mom bought me. (They were way too big). When I walked in, the manager and a few of the employees greeted me with smiles. They made the entire exchange process super easy and fast. Niki especially was amazing! She walked me around showing me shoes that fit into the exchange budget and was so nice about helping me try things on and finding my size. I absolutely loved the staff and they made me feel so welcomed and appreciated. I’m always nervous going into stores to exchange things, but they were beyond helpful and so nice through the whole process. I was in and out super quick as well! 10/10 experience. They successfully convinced me to come back and buy more with the amazing service.

By Danielle G. on March 30, 2023 Verified by Google

I never post 1 star reviews but this must be addressed! A store employee felt the need to yell at my husband and daughter after they both picked up a skateboard. Literally screamed at them both from across the store “DON’T RIDE ON THE SKATEBOARDS”

They never tried to stand on them, just picked them up and both felt incredibly embarrassed at just picking them up … why do you have skateboards if you won’t let others touch them??

Some serious customer service training is needed on treating your customers kindly. Legit a simple “hey guys can I help you with the skateboards? Also please just don’t try to ride them in the store ya know liability issues!” My daughter is 10 and very sweet. I am appalled at the lack of care.