By John David Galindo on May 17, 2026 Verified by Google

My wife and I spent nearly two hours comparing wardrobes in this shop and nobody rushed us once. We finally chose a dark brown sliding-door model that matched our bedroom perfectly. One handle felt loose during installation, but the workers tightened it before leaving.

By Zachary Hubbard on March 28, 2026 Verified by Google

If I could give it zero stars I would. We ordered an at home delivery on couch and bed frame. Timed everything up for the install to be the day we moved into our new home. The day of install they didn't have any of the hardware to put together the bed frame. They then told me that the next availability to come out with the screws would be a week and a half. Day of revisit, they didn't bring all of the screws. Going on now 2+ weeks without our bed frame and our mattress on the floor. Hands down the worst experience I've ever received. Especially when you're spending almost 3k on a bed frame.

By Evanglene Brookes on January 11, 2026 Verified by Google

If I could rate crate and barrel 0 stars I would! Paid over $5,000 for a sofa that took over 3 months to arrive and is then faulty, it has a lock missing so you can’t sit on the couch without it falling apart. They sent a team out for a service appointment with no parts (not their fault) despite me having to “prove” the fault by image on text message to customer service (why would I make up a sofa is faulty) I then had to chase 3 times for the part, which has finally arrived and now I’ve chased 4 times a new service appointment for the part to be fixed. It’s now been 6 weeks and I still have a faulty couch despite paying all this money. There is no specific complaints team, just told to pass feedback to customer service, when you do you will just get the delivery fee refunded. Yes the couch is comfy but the way I have been treated as a high paying customer has put me off ordering from this store again!

By Chris Mich on December 1, 2024 Verified by Google

It’s an elegant store, good to great quality items. But choose well and come during a sale time and have an idea of what you want by looking it up online. Careful they do offer online only so make sure. Only advice, avoid sets of knives and tools that look like one time use items.

By A WB on September 5, 2024 Verified by Google

What an awesome experience! My husband and I have been searching high and low for a perfect couch. We are talking a few years in the making… anyways, our friend told us about her Crate and Barrel couch experience and so we thought we’d give it a shot. We went two days in a row and wow! Both days were amazing.
The first day we had Eileen. She was fantastic! She gave us a great lay of the land and discussed each couch with great knowledge. She never once seemed frustrated with our indecisiveness! We narrowed in on one and she gave us great tips on material options as well as feet options. She gave us a quote, told us to think on it and call her with any questions.
Then today we had Lauren who also works as a designer upstairs! She was incredibly helpful. My husband and I were on the fence of a few options regarding the couch we created the day prior and Lauren had great ideas. She had a vision of what the space could be for us without ever stepping foot in it! She was great. We ended up buying our creation with the help and guidance she provided.
All in all we had the most amazing couch buying experience. I’m sure this could sound silly to a few folks, but custom couches aren’t cheap and it’s nice to have help that is gracious as well as knowledgeable! Thank you both!