By Julie Burroughs on June 11, 2023 Verified by Google

Do not give this company your money! They make high promises and don’t deliver. You spend more time waiting on someone to come out, fixing things, and then waiting for your pool to be clean and chemically balanced enough to swim in than you do swimming in it!

I use my pool year round for leisure and exercise. I could not use my pool this Memorial Day weekend because of the lack of service/attention we got the 1-2 months leading up to it resulted in it looking like a Florida home for Swamp Thing! Talk about a grossly disappointing start to summer. It was not the first time a similar cycle has happened, but it is definitely the worst our pool has ever gotten and the first time we’ve been blatantly ghosted by the company for several weeks.

We have to always call to get attention when things look off, when I’d expect for what we pay - well, that they wouldn’t get “off” in the first place, but I understand rainy season, etc. - that the regular service person would notice and set about fixing it right away. This time we received an email that they’d noticed our pool was looking green and they’d send a manager to come look AND our pool would be ready to swim in 24-48 hours. Five days later, nothing. Well, except maybe an email for a service review?

We called and said we were going on vacation and in two weeks we wanted it clean. We have evidence from our home monitoring that they only ever bothered to send someone out after a week and a half of that two weeks was up. So of course we’re home and it’s no longer opaque green, but it is still a very far cry from swim-able!

Even if the company no longer has the staff or expertise to service us anymore, I would think 13 years as a loyal customer would earn us an apologetic letter saying they could no longer meet our needs, instead of trashing our pool and then ghosting us.