By josh Van Horn on September 18, 2026 Verified by Google

My family has been purchasing from this store since it opened. Everytime has been a great experience with my last one being the best. I have never visited a store where the store manager (Jim)takes the time to interact with the customers, personally promises to take care of the customer, truly listens to the customer and understands that taking care of people, sometimes at a cost, will result in customer retention and growth by referrals which is the most profitable. That kind of service is also reflected by Rhonda at the checkout counter, who went above and beyond to check for sales to save me money, and by all the guys in the service Dep. who installed a snowblower on my UTV. It is extremely rare to find a store where the customer truly comes first!

By harleyfarmer on September 9, 2026 Verified by Google

If you're in business long enough, you'll have some customer relations issues. How the store management handles those issues separates the good from the bad. I had an issue on some rain check items- didn't think I'd get any resolution to the problem. I WAS WRONG!! Jim and his staff bent over backwards to fix the problems I was having! I'm 110% satisfied with the way they handled it, and will definitely not only return for my needs, but also recommend them to my friends. Great people at a great store- keep up the good work!

By Derrick Gillard on August 13, 2026 Verified by Google

First, regardless of how far you live the L & M in Escanaba, is a good place to come for Great service. Second, if you have the privilege to work with Chris, Dustin or Kim (Gentleman), you will not be disappointed, not one bit. Third, the amount of my purchase didn't matter, they treated my wife and I with the utmost respect and honor not even knowing if I were fully committed. From the very first phone call and the several subsequent calls, every interaction was handled with the highest level of precision and customer service.

I really was about to give up on L & M in my hometown and write them off all together until I had my first interaction with Chris. While I was deciding on which Cub Cadet to purchase I began working with Dustin. Once I made up my mind and my wife and I drove an hour and a half to purchase this amazing mower, we were greeted by a very nice lady to whom I asked if Dustin was available. She promptly alerted Dustin we were in the building and off we went.

After everything was settled, we needed delivery and boy did we get it. Kim was so awesome, cool, down to earth and knowledgeable. This is my first ZT mind you and I know nothing well I didn't until Kim took the time to explain the how's, do's and don'ts. He was an absolute pleasure to work with and I have more confidence because of the way things were explained. Kim was the finishing touch to an amazing client experience.

I encourage you to visit the L & M in Escanaba, you will be greeted, respected, educated and left feeling heard, understood and if not with the product you think you want, maybe something a whole lot better to fit your needs.

D.T.G 8/13/26

By Barnacle Bill on June 30, 2026 Verified by Google

We were just in here the other day for the first time. The store was clean and observed merchandise displayed well! Employee “Steve G.” at the gun counter, was both knowledgeable & friendly!! Do checkout the clearance aisle! They also sell Vortex brand optics and Darn Tough Socks!! I highly recommend checking this place out. The store appears to reminiscent of an old vintage Walmart. I highly recommend checking this place out! 👍👍🇺🇸😁

By Jason Gaul on June 18, 2026 Verified by Google

Admittedly I wasnt there for much, nor did I look around. However I went for a specific part for my boat gas tank and they had it. It took some searching but a nice guy on his first day didnt hesitate to try and help.

I ended up also getting caught up in their massive beef jerky selection and popcorn selection. Good stuff!