By Dario on April 29, 2026 Verified by Google

The female bank employee was rude; she didn't respond when I greeted her or when I said thank you.

By Brianna on September 25, 2025 Verified by Google

I just spoke with a representative around 3:30PM September 25th, 2025 about an issue I was having with my insurance. The representative cut me off multiple times, I could very easily tell he was listening to respond and not to understand. There was nothing they could do to help me which I understood but I wish they took the time to let me speak and express my concerns as he would tell me things I was already aware of. He explained why I had a fee in my statements and that it was rebated when that was not the fee I was talking about, and if he had listened to me in the beginning of the call, he would’ve heard me mention the fee from my insurances end. I understand it is a hard job and people are not always pleasant but you still need to show some patience and compassion to your customers because you never know what they are dealing with on the other end of the phone.

By Danielle Cyr on March 27, 2025 Verified by Google

I’ve been a loyal RBC client for over 25 years, and I recently co-signed a very small loan for my daughter (7000$).. Despite having a very good salary and no debt, the process took an entire hour. After providing proof of income, I was asked to share personal expenses such as food and maintenance. This felt unnecessary… I had far less trouble applying for a $100,000 renovation loan. It seems that the bank advisor could benefit from additional training in streamlining this process. He did not know the rates and changed 3 times during the meeting. Overall, I’m disappointed with the experience. I might just cancel request and go to another branch with a bank advisor that is more reliable.

By Tom R on November 24, 2024 Verified by Google

Beware incompetent RBC agents, you'll phone one person, and they'll tell you the complete opposite of another. Admit fault, then screw you over for a pittance of an amount for a bank.

Sent a money transfer that takes 5 days to arrive, notified the bank within a day that it needed to be canceled as the ligitment receiving company's banking information was hacked. RBC confirmed multiple times that the transfer was canceled. Phoned again before the 5 days was up to make sure, then told me it wasn't canceled and that we should wait until the money arrives to file a fraud claim. They finally filed the fraud claim, lost the money, and confirmed to me that it was the banks fault. Opened an appointment to get the complaint filed; the manager forgot about the appointment and left me waiting. The complaint was filed in person, where I had to help the employee type in English, and took twice as long to process, then I get rejected despite them admitting fault. Now I need to file an appeal, then another appeal. In total, I must have phoned 10 representatives so far, they have admitted fault at the branch and from the fraud department, but still don't care, all a PR smoke screen. $2500

By Spoogy Spoog on June 5, 2024 Verified by Google

Told the teller that I needed a cheque. She told me that “we don’t do cheques here” in a strangely angry tone. I think she thought that I meant a blank cheque.

She then informed me that if I wanted a cheque that it would cost $90 for a single cheque - not a chequebook - and that it would take 4 weeks to arrive.

I didn’t even need a blank cheque - I needed a certified cheque - but after the interaction and attitude, I left. Instead, I got a money order from Canada Post in about 5 minutes.

Very rude and honestly strange interaction.