By Alicia Parisien on November 25, 2024 Verified by Google

I moved from new west to delta so I had to changed my medications to go to this pharmacy. Since doing so I have never once had my medications ready for me on time even when I give them a full day to fill it. Not only are my medications not ready in a reasonable time they have completely lost the prescription fax from my doctor on more than one occasion. This is not people working in the food industry or construction these are pharmacists I can’t stress how unsafe it is for people this incompetent to be dealing with something people’s literal lives depend upon. Something needs to be done as I have been in line on multiple occasions and over heard others have the exact same issues. My advice would be don’t even bother going here and if others have been having the same issues every time they pick up a prescription I’d advise you to contact the pharmaceutical board to make a formal complaint. As I said before someone in charge of others lives should not be this incompetent. I really hope after going to the highest level I could to make a formal complaint something will be done because this is just not okay.

By Swatika on March 6, 2023 Verified by Google

Not happy with Pharmacist Sebastian. Very rude approach and very stubborn. I buy almost all prescription from Delta London Drugs but this Pharmacist has really put me down today. Does not know how to enter extended benefit card information, does not want to listen, and shows attitude. There was no Manager today to hear my complain. Very upsetting.

Want to update another incident that happened yesterday. I went to pick up prescription and one pharmacist was so rude to one customer who was having some issues picking up his wife's prescription. The pharmacist was rude to him and spoke very bluntly without listening properly to what he had to say. Then later when the customer left, pharmacist went to the back and was laughing about the customer with his colleagues. That's is so unprofessional.

March 6, 2023 - Called pharmacy 6 times before they picked up my phone. They do not fill up Doctor's prescription automatically but when called, either they hung up or they do not pick up calls. This happened with me twice between February & March of 2023. I saw a sign in pharmacy that says something about customers if they will not be nice to pharmacist then it will not be accepted but pharmacist & service rep can be impolite with customers and nothing is done.

By Treesa Jose on February 22, 2023 Verified by Google

This is not for the entire store but for the pharmacy. Could see a lot of staff inside, but none of them seem to care if someone was waiting to drop off a prescription or answer a query. I went and stood right infront of them and literally looked straight into their face to ask something and they acted as if I didn't exist!!! They never acknowledge anyone if they're not interested. I don't think it's because of staff shortage, there were many of them inside. Some of them were casually talking to each other. I waited for 10-12 mins and had to return as they didn't care to serve a customer. Would be good if they could show some respect to people who wait to get their attention. I don't intend to go back to his pharmacy again!

By Young “하루살이” on February 22, 2023 Verified by Google

I want to mention about the pharmacy. If you want to give prescriptions to the Pharmacy, allow them 3 days minimum for preparation.
If you pick your drugs up next day of prescription, you will be asked come again after 3 hours. That is what I experienced in this week. Also, they never contact customers when the drug ready as like the others. The happening was not a only one time, but all the time. That is the reason why I post it.
They are really slow workers, and will not be ready when you expected time. The drug and prescription workers are not friendly, they didn’t respect the patient at all, and they need to improve services for customers. Thanks

By Amy Spagnola on February 22, 2023 Verified by Google

This use to be my go to place. But I don't know if they got a new pharmacist. But the last 3 times here to pick up my prescriptions. There has always been over a half of hour if not more wait. Even when you call in and let them know your coming to pick up. I was once told that they don't fill your prescription until you come in. I will be changing pharmacies from today goung forward.