By Isabel Escareno on July 25, 2026 Verified by Google

If you’re miserable working the drive-thru at 5:00 a.m., take it out on your manager, not your customers.

We were traveling from out of town and had just woken up when we stopped here. I ordered my usual Brown Sugar Shaken Espresso with brown sugar cold foam. I explained my order three separate times, yet the employee continued asking the same question. I understand drive-thru speakers aren’t perfect, but instead of trying to clarify, her tone became increasingly rude and condescending.

My husband even asked, “Can we just come up to the window since you can hear us better?” She completely ignored his question and responded with, “Is that all you need?” At that point, it was obvious she wasn’t interested in helping us.

To top it off, neither of our cups had the order stickers on them. Maybe it was an oversight, maybe it wasn’t, but it conveniently meant there was no way for us to identify the employee who treated us so poorly.

Nobody expects perfection, especially at 5:00 a.m. We do expect basic respect. If helping customers is that frustrating, customer service may not be the right fit. This was one of the rudest Starbucks drive-thru experiences I’ve had, and I hope management addresses both the attitude and the lack of professionalism.

This keeps the criticism strong while avoiding an accusation you can’t verify, which makes the review harder to dismiss.

By Julia West on July 1, 2026 Verified by Google

I stopped by today to grab a coffee and get some work done before a call. Since I’m frequently on the road for work, I often rely on Starbucks as a place to work, and I chose this location because I expected it to be quiet.

Unfortunately, someone was talking and laughing so loudly throughout my visit that I couldn’t hear my meeting or concentrate on my work. I noticed several other customers were also working on laptops, so I wasn’t the only one affected.

It also appeared the individual was friends with some of the employees, making the café feel more like a hangout than a workspace. I don’t mind people enjoying themselves, but I do hope there’s a balance so customers who come to work or study can do so without constant disruption.

I’ve always appreciated this a reliable place to work while traveling, which is why this experience was disappointing.

By Luis Manalo on June 29, 2026 Verified by Google

I had a great experience at Starbucks today. Joceline did an amazing job — she was friendly, helpful, and made sure my order was perfect. Her positive attitude and great customer service really stood out. Thank you for making my visit such a nice one!

By Billy Blasingame on April 20, 2026 Verified by Google

Update 4/20/26: Whoever made this one today done phenomenal. The VERY BEST one I've had yet! Great job!

When I order extra mango dragon fruit and it cost me $1.25 more this is all I get?
I order these almost daily, let's do better Starbucks!

By Heidi Addie on November 4, 2025 Verified by Google

I will say, my coffee tasted good. The barista that rung me up in the drive thru was awesome. I told him I had created my drink on the app, but my phone died, and he helped walk me through the steps I forgot, which was awesome in order to create what I wanted. I wish I knew his name to compliment him, the right way. He is great at his job. Even helped me find my lost gift card 😆

Although, the names of the sizes are a bit misleading, and I was hoping for a bit more coffee in my drink. I didn’t realize a grande was actually a small, in my opinion 😬

I would prefer this Benton location over the others! Service was the best!